• Announcements

    • GeorgiTsatsev

      Some Agents Stopped Working   10/30/17

      Dear Domotz Users,    
       
      Symptom
      Please be aware that we are currently experiencing a problem on some Domotz Agents that marks them offline and makes them unreachable. This is primarily affecting the users outside of the US/North American countries.  Domotz is actively working on the resolution of this issue to minimize the impact to you and your customers.
       
      Agents Affected
      QNAP
      Synology
      Raspberry Pi
      Virtual Machine - Debian
      Domotz Boxes   Agents that were affected were running older versions of the Domotz Package (older than 2.1.4).   Agents that had the latest package should not be affected by this issue (2.1.4 or higher).   Root Cause
      Domotz is constantly updating the agent software to improve features and ensure device and network security.   In this instance, Domotz was doing a routine agent upgrade and Agents that had older versions of the package running on the hardware ended up in an offline state.  
       
       
      Resolution
      Domotz is actively working to bring back Domotz Boxes.  We have been able to recover a majority of the Domotz Boxes that had this issue through the Provisioning channel (a parallell channel to the software, mainly used for maintenance and provisioning).   For QNAP, Synology, Raspberry Pi and VM installations, it may be necessary for you to reinstall the latest Domotz software.  
      You can find instructions for updating to the latest version for the Raspberry Pi and VM version might be found on the Domotz Portal (https://portal.domotz.com --> Domotz Software --> Install Instruction for Raspberry Pi and Debian).   The new package (2.1.4) has been published on the QNAP store (available for x86-64 models and ARM x41 models (x31+, x31P, x31P2, x31X, X35) with QTS 4.3.0 and above), and on the Synology store.   We sincerely apologize for any inconvenience caused by this outage. We appreciate the fact that this affects your operations and will do our best to minimize the impact.    Regards,
      The Domotz Support Team
j0nz

New devices automatically being assigned as IMPORTANT automatically

6 posts in this topic

I have a number of Domotz devices in networks that most devices are short term devices and so have a number of new devices arriving and leaving. I have noticed that a couple of times a week there is a new device that is automatically classified as an important device. They also seem to get a "Type" automatically assigned. This means that when the device leaves the network, in the summary view I have an alert that shows an important device is down. Once I go and check I reclassify them as indifferent and all is sorted.

 

My question is why do some devices get automatically classified as important on joining the network???

 

 

J0nz

domotz.png

0

Share this post


Link to post
Share on other sites

Hi J0nz,

 

the flag "Importance" is used to filter the agents' overview page in "Healthy" and "Issued".
To avoid people manually set the importance of each device we have a default settings for each recognized type.

For instance, a mobile device is flagged as "Indifferent", while an Audio Video as "Important".

I hope you understand the reason of this behaviour.

 

0

Share this post


Link to post
Share on other sites

So why are these devices being automatically flagged as audio video devices? As far as I can see they are both PC's

 

0

Share this post


Link to post
Share on other sites

I'm having the same issue. It's kind of annoying. Always new PCs, AppleTVs, etc.. Those aren't my problem and I don't care if drop off the network :)

 

0

Share this post


Link to post
Share on other sites

Many users love the fact that we have some automated logic to propose default type and classification. But I also understand your points. We are thinking of making this configurable for account. E.g. to have a global settings saying "never set new devices as important".  Not a precise plan yet.

0

Share this post


Link to post
Share on other sites

would be great thanks..... Rather than per account would it be possible to have it per device.... there seems to be a few settings that could begin to go into this settings page, from my reading of the forums

 

  • Auto categorize new devices
  • Frequency of speed test 
  • Frequency of device tests

 

etc....

 

0

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now