• Announcements

    • GeorgiTsatsev

      Some Agents Stopped Working   10/30/17

      Dear Domotz Users,    
       
      Symptom
      Please be aware that we are currently experiencing a problem on some Domotz Agents that marks them offline and makes them unreachable. This is primarily affecting the users outside of the US/North American countries.  Domotz is actively working on the resolution of this issue to minimize the impact to you and your customers.
       
      Agents Affected
      QNAP
      Synology
      Raspberry Pi
      Virtual Machine - Debian
      Domotz Boxes   Agents that were affected were running older versions of the Domotz Package (older than 2.1.4).   Agents that had the latest package should not be affected by this issue (2.1.4 or higher).   Root Cause
      Domotz is constantly updating the agent software to improve features and ensure device and network security.   In this instance, Domotz was doing a routine agent upgrade and Agents that had older versions of the package running on the hardware ended up in an offline state.  
       
       
      Resolution
      Domotz is actively working to bring back Domotz Boxes.  We have been able to recover a majority of the Domotz Boxes that had this issue through the Provisioning channel (a parallell channel to the software, mainly used for maintenance and provisioning).   For QNAP, Synology, Raspberry Pi and VM installations, it may be necessary for you to reinstall the latest Domotz software.  
      You can find instructions for updating to the latest version for the Raspberry Pi and VM version might be found on the Domotz Portal (https://portal.domotz.com --> Domotz Software --> Install Instruction for Raspberry Pi and Debian).   The new package (2.1.4) has been published on the QNAP store (available for x86-64 models and ARM x41 models (x31+, x31P, x31P2, x31X, X35) with QTS 4.3.0 and above), and on the Synology store.   We sincerely apologize for any inconvenience caused by this outage. We appreciate the fact that this affects your operations and will do our best to minimize the impact.    Regards,
      The Domotz Support Team
antoniooncalves84

Synology DS216J and DS416J Agent Not found

6 posts in this topic

Hi team

 

I have a at the moment 5  Synology NAS on my Clients with Domotz Agent and working fine without problems,

 

 

This past week on two of my clients had to upgrade  two of synology's servers And I came across the following problem, it is not possible to install the Domotz software.

Is it possible for you to send me the correct agent?

I need very urgently to put these servers to work with the Domotz system. Your system is a great help for my business to function on a daily basis.

 

The synology models are: DS216j and DS416J.

 

PS: Only after I have this problem I find out that not all Synology servers have the possibility to install your Domotz system.

 

Thanks for listening.

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Hi Antonio,

 

probably your customers upgraded the Synology to DSM 6.* .
As best practice, we suggest to install domotz PRO on a device that is not under the availability of your customers.

Anyway, our new packages are under evaluation by Synology team. Below a link to the BETA version:

 

https://www.dropbox.com/s/ynxmxihv19izoec/domotz-syno-armada38x-5.2-2.0.4-0093.spk?dl=0

 

Let us know if you need further assistance.

 

 

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Hi Tommso 

 

Tank you for kick replay.

 

I will test this beta version and replay to you if works

 

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Hi Tommaso...

 

The download is ok, but when i try to install manually on synology appear this error:

 

The package file is corrupted. Download it again or contact the package developer
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Hi.

Can you provide the correct link for i download it again

 

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Hi Guys any news about this problem...

 

Provide me a new download link

Edited by antoniooncalves84
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