• Announcements

    • GeorgiTsatsev

      Some Agents Stopped Working   10/30/17

      Dear Domotz Users,    
       
      Symptom
      Please be aware that we are currently experiencing a problem on some Domotz Agents that marks them offline and makes them unreachable. This is primarily affecting the users outside of the US/North American countries.  Domotz is actively working on the resolution of this issue to minimize the impact to you and your customers.
       
      Agents Affected
      QNAP
      Synology
      Raspberry Pi
      Virtual Machine - Debian
      Domotz Boxes   Agents that were affected were running older versions of the Domotz Package (older than 2.1.4).   Agents that had the latest package should not be affected by this issue (2.1.4 or higher).   Root Cause
      Domotz is constantly updating the agent software to improve features and ensure device and network security.   In this instance, Domotz was doing a routine agent upgrade and Agents that had older versions of the package running on the hardware ended up in an offline state.  
       
       
      Resolution
      Domotz is actively working to bring back Domotz Boxes.  We have been able to recover a majority of the Domotz Boxes that had this issue through the Provisioning channel (a parallell channel to the software, mainly used for maintenance and provisioning).   For QNAP, Synology, Raspberry Pi and VM installations, it may be necessary for you to reinstall the latest Domotz software.  
      You can find instructions for updating to the latest version for the Raspberry Pi and VM version might be found on the Domotz Portal (https://portal.domotz.com --> Domotz Software --> Install Instruction for Raspberry Pi and Debian).   The new package (2.1.4) has been published on the QNAP store (available for x86-64 models and ARM x41 models (x31+, x31P, x31P2, x31X, X35) with QTS 4.3.0 and above), and on the Synology store.   We sincerely apologize for any inconvenience caused by this outage. We appreciate the fact that this affects your operations and will do our best to minimize the impact.    Regards,
      The Domotz Support Team
marvalsys

Agent for Synology DS216+II w/ DSM 6.1

6 posts in this topic

Want to test Domotz for possible deployment to several clients on my Synology DS216+II running DSM 6.1.  Sideloaded the package referenced in the post from Giancarlo to TwistedWorld from July 31 2016; DSM shows it as installed and running but it doesn't show up in the Main Menu.  Please advise.

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It might be just an Icon issue on the Main Menu. Did you try accessing the Domotz Web interface on port 3000?

 

http://<SYNOLOGY_IP>:3000

 

You should also be able to able to access it directly from the Package Center, clicking on URL. See below:

 

Screen Shot 2017-03-02 at 6.35.45 AM.png

 

 

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Tried clicking the URL link displayed in the package center and got nowhere, so I assumed it wasn't working.  But just tried from a separate browser window and it went right in .  Thanks!

However now when I try to login to the Agent with the email & pw I created with the account it throws up a big pink error.

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Thanks for your amazingly rapid response.  That worked - except it still isn't showing up in the Main Menu - maybe after a restart?  But it's working well so far from the web interface.  Looking forward to playing around - could be a real asset with several of my clients!

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Because of the port might change (don't forget that we're running on a 3rd party device from our perspective), you need to restart the agent in order to create the proper link.

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