Silvio

Agent not working on QNAP TS-809Pro

15 posts in this topic

One of the beta testers has signalled a serious issue on QNAP TS-809Pro. The device  discovery does not work properly. Please do not use this model for running the agent until further notice

Our team is working on it!

Edited by Silvio
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Hi Silvio,
same issue on TS-659Pro II
Only device discovered is the NAS.
Also Speedtest gives NA on all items after the tests finished successfully.
Could you give me another license to my account so I can test it on my Rpi please.

Edited by Demant
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Done. You can configure the agent on your Rpi by using the same account.

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Interestingly, it works on the TS-509 Pro (QTS 4.2.0 20150925) here, which is very similar to the 809 - but as SIlvio stated on on any TS-x59. I'll open a new thread ref. a potential QNAP QTS issue (not directly a Domotz issue).

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If needed I'm the beta tester that reported the issue.

My QNAP is TS-509Pro, but i'm using the FW of the TS-809Pro (QTS 4.2.0 20150925).

   

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Agent running fine on TS-453 Pro with (QTS 4.2.0 20150925)

 

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If needed I'm the beta tester that reported the issue.

My QNAP is TS-509Pro, but i'm using the FW of the TS-809Pro (QTS 4.2.0 20150925).

Hi L3rd, thanks for your feedback and your availability.

We are continuously improving the software and the support for several different type of NAS. At the moment we are looking at the issue you are experiencing. When we will have a fix for that version, we will provide you with the Domotz Agent Package to test. 

 

 

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Not yet, I'm afraid, as the focus has been on more pressing matters.

 

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Hi, do you have any news regarding Domotz on QNAP?

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It seems that also QNAP TS-269 PRO is affected by the same issue. Thanks to user TokyoIoT for spotting it on his QNAP.

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The problem is fixed now ad version 105, fixing the problem, available on our web user portal.

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Just to confirm that it is working fine on my  QNAP is TS-509Pr.

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Not working on the TVS-x71 series.

I thought it might be a possible corruption after the last firmware update with Qnap so I tried to do a uninstall/re-install but don't see the app available in the App Center.  ETA on when it will be back?

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Hi there,

 

we have submitted a new version to be approved by QNAP market store. But it might take some more day for their team to approve the package

 

If you write an email to support(at)domotz, specifying the type of QNAP, somebody from the support team might be able to provide you with a direct link to the package for your architecture.

 

Thanks for your patience,

G

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