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  1. Yesterday
  2. Micha

    How can I delete my account?

    Hi, I think it is not compliant with the GDPR that you cannot delete the account by yourself. But ok, mail is out. I really hope this stops the Spam. Thank you.
  3. Giancarlo

    How can I delete my account?

    As described in the GDPR Compliance - Domotz (Item 9), please just send an email to privacy (at) domotz.com from the email address you used to register with Domotz, requesting to be removed as an account. Compliant with the GDPR, Domotz will delete your account and all the data collected. I hope this helps.
  4. Hello, I am sorry, but your service is not what I expected and I do not want all these "Domoz Team" mails. I want to completely delete my account, but I cannot find such an option. So please tell me how to delete my account. Thank you!
  5. Hi Adam, With their latest firmware they have a new REST API that needs to be enabled in order for our software to communicate (and authenticate) with the device properly. So you will need to go to the device web configuration and enable the Rest API checkbox. Additionally on some devices you may need to enable another checkbox "Allow legacy plaintext login methods". Georgi
  6. Last week
  7. I am trying to connect to a newer Digital Loggers web powered switch. I too changed the default password on the unit, when I use the webconnect it does take me to the login page of the Digital Loggers and I am able to log in with my new credentials no problem, but when I try to unlock the unit with the same credentials, it fails every time. I even removed the device, and tried again 8 hours later, after the domotz had found it (as generic), and then subsequently identified it as a web controlled switch... How should I proceed to get it working? Adam
  8. Hello, I have DS2413+ (cedarview x64), DS1219+ (avoton x64) and DS916+ (braswell x64). Is there packages for my NAS ? Thanks in advance
  9. Giancarlo

    04/10 - 2019 Release Notes

    Few screenshots related to the new functionalities: Prepay Agents with Credit Card: From Subscription tab, click on Edit or Extend, then select "Prepay Agent with Credit Card": Select the number of years to extend: Delete Multiple Devices: Select multiple devices, then click on "Pick an Action":
  10. Giancarlo

    04/10 - 2019 Release Notes

    This change log covers what's changed in Domotz Pro service since previous Release Notes. These changes include Domotz Pro cloud, Domotz Agent and Domotz Pro App.  Since previous Release Notes new versions of Domotz Agent and Domotz Pro App have been released. April 10th, 2019  In order to fully exploit the new features, functionalities and bug fixes released, please make sure you have installed the latest version of  Domotz Pro Mobile App: check on Apple Store or Google Play. Latest version as of today is 1.13.0 Domotz Agent: check on Domotz Portal under the subscription tab. Latest Agent version as of today is 2.4.5 Violet Digital Support: check on Apple Store or Google Play. Latest version as of today is 2.6.7 Domotz Pro WebApp and Portal are already updated to the latest version What's new: Prepay Agents with Credit Card: it is now possible to extend and prepay Agents for 1, 2, 3 and 5 years upfront on different plans (Lite, Advanced, Premium) directly using the Credit Card used for the monthly subscription billing. For each prepay, a separate invoice will be generated immediately so that Domotz Pro users can account for that extensions on a per-agent basis. Upgrade Plan on Prepaid Agents: Domotz Pro users can now upgrade plan (e.g. from Lite to Advanced) on specific prepaid agents. Users will be charged directly on the Credit Card used for the monthly subscription billing, and an invoice is generated immediately after the the change. Improvements: Delete Multiple Device: Multi selection actions have been enriched with the possibility to delete the selected devices Display EU tax estimations: Tax estimations are now displayed for European users on the upcoming invoices Fix: Configure Agent issue with "Remember Me" feature on Portal. When user was logged in to the portal with a "Remember Me" login, the Web Interface of the Agent to be registered (on port 3000) was showing the Portal interface, instead of the local one Contact Name instead of Company Name on invoices. When configuring the monthly subscription billing, the Contact Name was used instead of the Company Name Network Switch Interface tab did not show PoE status when description of the port returned by the switch was empty Known limitations: Eyes configured for deleted devices affect the total counting of Eyes Devices with multiple network interfaces (multiple MAC address) can't be merged into single device Field Operators can't set alerts on Domotz Eyes (SNMP Custom OID and TCP Services monitoring) Static IP address on the Domotz Box cannot be configured before configuring the Agent Multiple Devices logically connected to a Managed Switch Port: in case of WiFi AP connected to a switch port, the information is not available at the WiFi AP info
  11. Earlier
  12. Giancarlo

    Delete multiple offline /old devices

    This is just to update on the status of this request. We have added the possibility to select multiple devices from the Device List and then delete all the selected one with the "Pick an Action" functionality: With regard to the request of automatically delete devices which are offline for more than X months, the easiest way to accomplish that is by using the Domotz Public API.
  13. Silvio

    Domotz Pro feature parity with Fingbox

    Nmiller, actually you are right! Unfortunately Domotz pro on the fingbox hw does not support multiple vlans. Other features would work.
  14. nmiller0113

    Domotz Pro feature parity with Fingbox

    As mentioned before, I'm more interested in the features Domotz Pro is lacking, primarily around security, in comparison to Fingbox. Also, as mentioned before, I need VLAN support and this is my reason for interest in Domotz over Fingbox. Your suggestion for loading Domotz on Fingbox does not solve this problem as there is still the single VLAN limitation of the Fingbox involved.
  15. Silvio

    Domotz Pro feature parity with Fingbox

    Hi GlynH, Please note that the agent on the Fingbox will run exactly like the agent on the Domotz Box! You must just see fingbox and and domotz pro as two distinct software running on the same device (Only exception is for multi-vlan support which is not supported on the fingbox hw). We do not consider Domotoz Pro and Fingbox competing each other in terms of features. It is just the use cases they solve are distinct. Domotz is a subscription SaaS for IT professionals and any business. Example of features that are in Domotz Pro and not in Fingbox: Remote power management for PDUs, IP poower plugs and PoE switches (all major brands supported) Automated port-device mapping for managed switches (all SNMP standard switches supported) Secure remote connection (TCP/HTTP/SSH/Telnet/RDP) Advanced monitoring of ethernet interfaces SNMP monitoring TCP services monitoring External IP host monitoring Multiple vlan support Additional subnet monitoring Device response time (RTD) monitoring Advanced integration for security cameras (we support all cameras compliant with the Onvif standard) Advanced support for Wi-Fi access points monioring and management (only ruckus for now, but ubiquity and meraki are planned over the coming months) Public API Shared Alerts, webhooks, slack integration Advanced integration with a number of manufacturers in the space of Home Automation and AV (Crestron, Control4, D-Tools, Wyrestorm, LibertyAV, Sonos, Denon, Marantz, Stormaudio) Scalability: with the domotz platform we have customers monitoring and managing professionally hundreds (and even thousands) of networks Administration & features for MSPs team management collaboration shared alerts and profles multi-client account two-factor authentication Custom branding options Perhaps I have not mentioned all. I would recommend to have a look to the pricing page where you can have a better picture. Also, if you have not tried Domotz yet, please note that there is a 21 days free trial (and a wonderful support if you have specific questions).
  16. GlynH

    Domotz Pro feature parity with Fingbox

    I would be interested in learning what features Domotz has that Fingbox doesn't via a line-by-line comparison? Or more specifically the differences between running the Domotz Agent on a Fingbox vs on its own Domotz box to be exact. Thanks & kind regards, -=Glyn=-
  17. GeeeKaay

    Agent cannot run on Synology DS-918+

    Thanks for the speedy support! Are there instructions for manual installation on a Synology box? I figured out how to install the package. I'll monitor the situation and update you on the forum. Thanks again.
  18. Giancarlo

    Agent cannot run on Synology DS-918+

    A few weeks ago we submitted a new package to Synology team. We have a newer Agent package that may work better on this latest version of DSM, and it is for the architecture used by DS918+ (Apollolake). Please uninstall the current package and install the following package manually:https://s3-eu-west-1.amazonaws.com/domotz-temporary/syno/domotz-syno-apollolake-6.1-2.4.3-2.3.1-b001-0064.spkLet me know if you still have problems after installing the latest package.
  19. GeeeKaay

    Agent cannot run on Synology DS-918+

    Hi, I installed the Domotz agent on my DS918+ a few days ago. Installation was successful; the agent started running; my devices were discovered; and I could access the Domotz portal remotely. My initial impression was that this was an impressive service and I was keen to subscribe as a home user. Unfortunately, I've run into trouble. First, the agent stopped running without any reason. I was able to run the agent again. It stopped running again after a few hours, and now I can't start the agent. Can anyone offer troubleshooting suggestions/assistance. Thanks in advance.
  20. Giancarlo

    Edit Location/Zone list ?

    Unfortunately there is not a way to delete already inserted values, and they continue to appear in the proposed ones. We will look into this further. We appreciate your patience while we will add this capability.
  21. Jayce

    Edit Location/Zone list ?

    Hi, I wanted to know if there was a way to edit Location/Zone list ? I can easily add some items, but i didn't find a way to delete or modify an item. I pointed out some typos in my items and when i fix them i still have the wrong ones in the list. I was searching but couldn't find where to edit the list...
  22. houdini415

    Violet Macros?

    Any ETA, beyond bandwidth availability? This seems like an obvious feature given electronics and reset procedures. Like Motech, we are having a hard time also making the switch from OVRC to Domotz without this since its the majority of the reason remote management is useful to us.
  23. Giancarlo

    Vlan's

    You can still configure multiple VLANs on the Raspberry Pi. See the guide here. The Domotz Agent running on the Pi will simply get all the network interfaces configured, and scan them (including the configured VLANs). However, we cannot provide the web interface to configure the multiple VLANs on third-party hardware (including the Raspberry Pi). This is because that "configuration" is a low-level one (it creates virtual interfaces on the network stack). We don't own the network stack on the Raspberry Pi, and we can't access to that through the Web Interface. On the other hand, we provide an easy of use Web Interface for that configuration on the Domotz Box, because we own the network stack in that case. I hope this helps clarifying the limitation.
  24. Giancarlo

    No configuration interface in Synology DSM for agent

    Dear NetTech, unfortunately, the package available through the Synology Store has not been yet upgraded to the latest one we provided to the Synology team. Contact our Support team and we will provide you with a direct link to the latest package which, being compatible with the latest DSM OS, provides the link/icon on the DSM desktop.
  25. NetTech

    Vlan's

    Why can't this be done on Raspberry PI?
  26. I've installed the Synology Domotz agent on my DS1515+ and the agent is up and running, but the icon for the agent doesn't show up in the "main menu" in DSM. Looking in "package center" I see the agent is running. I have no way to configure the agent in DSM. I was able to configure using the Domotz IOS app, but this solution doesn't allow me to remotely install the agent on my clients that has Synology devices. Why isn't a local configuration interface available in DSM?
  27. Silvio

    Domotz Pro feature parity with Fingbox

    As a matter of fact you should see them as two distinct services, that can run also in the same box. What domotz has hat fingboes does not have, I understand is clear to you. What Domotz does not have are wifi-specific features. Infact domotz, as an RMM tool is expected to run on wired devices (for instance the Domotz box does not even have a wifi chip). For anyone that loves both the tools I would definitely recommend to buy a fingbox (one-off, no subsciption) and then additionally activate a domotz subscription on it.
  28. Giancarlo

    Attach Photos to a device

    Dear Scott, this is a very nice idea. Our team is currently working on the possibility to attach generic files to Agent and to specific Device within that Agent. Therefore, it will be definitely possible to attach photo of the device or the rack, or even of the WAP for its location. But you will also be allowed to attach for example an Excel file or Document with information about the specific site/network. All data properly encrypted.
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