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unfortunately, this is not possible at the moment. In order to add TCP (e.g. https) monitoring via Eyes, the "endpoint" need to be pingable. However, we have added this as a future feature request.

Please, connect to our Support team (support@domotz.com). There might be something else in this case. Happy to help investigating it.

Hi Don, Even if they've removed the default credentials there is still a way to create an SSH user that the Domotz software can use The steps should be the following: 1) Open the Composer Pro software 2) From the menu click on Tools → Network Tools 3) On the zigbee controller device right click --> Terminal 4) Once the terminal is opened enter the following command: adduser [choose an appropriate ssh username] 5) Enter twice the ssh password for that user 6) The new user is now created and you can attempt to enter thes

How can we monitor a remote site using only Eyes / https? The remote Azure site is reachable through https but not pingable. When we add it, it will show offline because it is not pingable.

New user - but also having issues connecting to a cloud controller from on-prem Unifi. Tried with and without ports specified - with and without https:// in the controller address. Any other suggestions?

Hello, I am looking to see if there is a description somewhere on comparing various installations and if there are features that are not available whilst they are on another. In a threat some time ago (I can't find it now) it mentioned for instance that an installation on a QNAP is unable to provide full scanning across all VLANs due to the interface not being proprietary to the Agent. So, I wondered if there are other such tid bits of info that are good to know when evaluating solutions to use. i.e. having a Domotz Box vs Domotz Agent on a Raspberry Pi (d

Hi Henrique, did you get some feedback from your Engineering Team on this subject? Thanks, Tony

There is a newer version of the package, we just submitted to the Synology team. Please refer to: https://domotz-exchange.s3.amazonaws.com/synology-2.6.0-dsm6.2.3/domotz-syno-x86_64-6.2.3-2.6.0-3.3.3-b001-0008.spk Let us know if you experience any issue.

Same issue here with DS1821+. I tried to download, but the link is not working for me: This XML file does not appear to have any style information associated with it. The document tree is shown below. <Error> <Code>NoSuchKey</Code> <Message>The specified key does not exist.</Message> <Key>synology-2.5.9-dsm6.2.3/domotz-syno-x86_64-6.2.3-2.5.9-3.3.2-b001-0003.spk</Key> <RequestId>5F1512188ECC814D</RequestId> <HostId>5Q76TAvR/VffKBbMhoBlnvKGdiMtbMsI9kPjfi8

Thanks Henrique, if this behaviour is expected can you find out if there is a way to disable monitoring of the tunnel interface? Cheers, Tony

HI @TonyC, I'm checking internally what happened, but note that the Agent is suppose to monitor any available interface at the host, I assume the engineering team updated the way the agent discover interfaces. I will update this thread soon. Henrique Salvador.

I have a working installation on a RaspberryPI 3 with Domotz and PiVPN (openVPN server). All is working fine but I've noticed recently that Domotz is now discovering the tun0 interface associated with OpenVPN, which is on a different subnet to the main wlan0 interface. wlan0 is on 192.168.1.0/24 and tun0 is on 10.8.0.0./24 subnet. Up until recently Domotz ignored the tun0 interface and only reported discovered devices on my WLAN. But since a few weeks backs the tun0 IP address(10.8.0.1) is now being discovered and reports this belonging to the the Domotz agent. The problem I have

Hi, the default https port for unifi controller we use is 8443 but if your controller is on another port you can specify it in the following format [IP or Hostname of the controller]:8000 when entering the value via the "devices external services" feature. If you are still experiencing that problem please write an email to support@domotz.com where we can follow up with an in-depth investigation of why its happening

Whenever I try to enter my address, username, password and site ID, domotz goes through 15 tries with the password and I get The service you are trying to connect to is taking more time than expected to respond, please wait a few minutes and try again. I'm 100% sure that everything is entered correctly. What port is domotz connecting through? SK

Domotz is mainly a tool for IT Professionals, MSP and System Integrators in general. It provides a complete Remote Network Monitoring and Management solution for multiple networks at a very reasonable price: all the professional tools and services with a similar set of functionalities cost much more than Domotz. On the other hand, we also have multiple personal users which are fine with the cost of Domotz for the functionalities offered by the tool. For learning more about that, please do not hesitate to contact us directly at support@domotz.com

is this product for business only? I ask why I buy a Synology for my house. and i saw it between apps. But this $ 20 a month price is ridiculously expensive for the house. there is another type of license for home users. or this is focused only on business.

I'm running my Domotz agent on a Synology NAS. How do you create a log of all outgoing traffic by device? For example, I want to see if my nanny cams or Ring cameras are sending outgoing traffics when they are not supposed to.

Hi AndrewBeer, yes with the global search you can list all devices that have some common characteristics and apply some settings, such as community strings, alltogether. Have a look here: https://help.domotz.com/user-guide/dashboards-global-search/#D2 Also if you have a lot of OIDs configured for a device and you want to copy them to another device, there is a function to export all settings to a file and then apply the file to N devices.

Is there a way to put in multiple SNMP community strings? Right now I have to go to each device and put it in. They are different for different groups like APC, Cisco, etc. Thanks

if you are running DSM 6.2.* the following package should also work on the DS1821+: https://domotz-exchange.s3.amazonaws.com/synology-2.5.9-dsm6.2.3/domotz-syno-x86_64-6.2.3-2.5.9-3.3.2-b001-0003.spk https://domotz-exchange.s3.amazonaws.com/synology-2.6.0-dsm6.2.3/domotz-syno-x86_64-6.2.3-2.6.0-3.3.3-b001-0008.spk Synology team should publish these version in the next few weeks. Please let us know if you have any issue.

I've just got a Synology DS1821+ which is AMD based. Is there a package for that I am able to use? I'm trying to migrate from an DS1819+ and the Domotz app shows up in the packages library but its not on the 1821+. Thanks, Chris

Has this feature been included in later releases ?

Thanks for contacting our Support. We have identified the root cause of that issue, and it will be resolved in the next few days. Thanks for your patience with this resolution.

Had a similar issue. Not sure if you are able, but for me a reboot of the controller/agent seemed to do the trick

Hi, it would be helpful if you can provide a screenshot of when you receive that error. Also, if possible logs from the console log of the browser. Feel free to send that to support, so that we can follow-up from there. support@domotz.com Thanks, Giancarlo