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I was curious how I can change the DNS in the QNAP package based agent. It's using 127.0.0.1 but I need to use a specific one for security reasons. I am not sure where it's getting the DNS setting which for me should/needs to match the GW address

We have numerous switches across several clients and switch brands that will not allow us to unlock the Access Manager. It says that we must enable SSH, yet SSH is enabled and I'm able to connect using the open SSH ports that Domotz discovered. We have seen this with both HP/Aruba and Cisco switches...even seeing different behavior for the same model switch in the same environment...some unlock and others do not. Any suggestions would be appreciated. Thanks!

Hi @HouseofGustoPro, I just answered you at the support channel. For others members of the Community, any device that has an option to reboot or turn on and off (the device itself or via a PDU outlet or PoE port) is now controllable from the Violet app, so your customers can now reboot an AP or turn off cameras if desirable directly from the Violet app (our customer facing app). If you have any trouble enabling Violet or with the device control please send a message to our support at this email: support@domotz.com. We will be there to assist you

Hi, is it possible to pause-unpause a late generation, say, UAP-AC-Pro AP of Ubiquiti via Violet app like it is done with Ruckus APs? Thanks.

Great. Thanks very much Giancarlo

Hi, we don't have a specific package for the AMD Ryzen processor. However, if you are running DSM 6.2.*, the following package should work: https://domotz-exchange.s3.amazonaws.com/synology-2.6.0-dsm6.2.3/domotz-syno-x86_64-6.2.3-2.6.0-3.4.2-b001-0012.spk I hope this helps. Best regards, Giancarlo

Is there an agent for the AMD Ryzen processors? I don't see Domotz in the package center. Regards, SK

Is it possible to do jitter/MOS (mean opinion score) monitoring and alerting?

I have a cable modem (Virgin SuperHub 3) which I have a Domotz Pro box monitoring it and other devices on my home network. It seems to report it online for 3 minutes then offline, then back online again - the cycle is around 1 hour. I have internet access throughout this period, so I know that the device is definitely online. I have added a private subnet scan as it is on 192.168.100.1, whilst the Domotz box is on 192.168.1.x.

Hi Matty, I would suggest sharing access to your Domotz agent with our Support and then send more information about your network to support@domotz.com. The team will look into that. Thanks, Giancarlo

Same as one other user, extracted, all files there, but when I try to import, no virtual machines listed.

We have a client site that has VPN connections to other offices. We added those subnets to the additional subnet scan list but we are not getting any devices from those subnets.

Super. Thanks for clarifying, @Giancarlo- I appreciate it! JB Fowler explained to me that one potential downside to having two agents on the same network might be that latency tests get confused? What do you think?

I am following up on this topic. Where does this stand in the backlog? Thank you!

Thanks for the responses, i have logged a ticket to support. I was following the guide from Domotz' site re installing on the Pi, as i mentioned, it is running on 6 OK, just have this issue on 2 of them, all running same version of Raspbarian etc.

Hi Darren, please connect to our support (email to support@domotz.com). I am sure the team will investigate and resolve your issue as well. Most of the cases, the issue is in the connection to the unifi controller. The system tries the default port (8443 if I remember correctly). However, if you have the UniFi controller on a different port, you should be able to specify that during the External Service connectivity via Domotz

I have been having this same problem for almost my entire trial period (3 days left) and no agent has been able to get it to work yet.

Hi @Steve, For reference in case others need assistance please use this guide to install the package from the Snapcraft Store https://help.domotz.com/user-guide/domotz-installation-raspberry-pi/ This package updates itself, keeping the agent always in the latest version. If using the latest version of the Raspberry OS (Buster 10) do the following to use the VPN on Demand feature: 1. Comment one line at this file /etc/ld.so.preload (command: sudo nano /etc/ld.so.preload).Before /usr/lib/arm-linux-gnueabihf/libarmmem-${PLATFORM}.so After

Just updating this very old post It is possible to rename a Domotz Agent from two different places: Domotz Portal (https://portal.domotz.com), click on Subscriptions then Edit the Agent and update the name of the Agent. From the App or WebApp (https://portal.domotz.com/webapp), select the Agent, then "Customer Management", and then edit the name of the Agent

Hi Steve, can you please send an email to support@domotz.com? We would like to help there. Have you evaluated the possibility to use the SNAP package on your Raspberry Pi?

Hello I have a customer with 8 sites and a Raspberry Pi on each site, 6 have installed succesfully and 2 are stuck saying "Starting domotz..." any thoughts?

Hi Tubblog, thanks for posting your questions on the Community Forum. Let me address both of your questions: No side effects in having 2 Domotz Agents on the same network. Consider that in some of our labs, we have tens of Agents running concurrently on the same network The two Domotz Agents will run separately (there is not yet a concept of "merging" data from two different Domotz Agents). Therefore, if one of the two Agents (or the machine hosting it) fails, you will have the second one which continues to allow you monitorin

Hi, I'm setting Domotz up on a (home) network. I have the Domotz Agent installed on a Windows 10 PC. I also have a Synology DS-115 NAS on the same network. I have two questions:- Will I cause any problems by installing the Domotz Agent on the Synology NAS to run concurrently alongside the Domotz Agent on the Windows PC? Will I gain any benefits from running two agents on the same network (redundancy?) Thanks! :-)

I have the exact same problem. Any updates with this?

Came here to mention points 1 and 2, but now I see that point 3 would also be helpful! Sorry to mention a competitor, but Ihiji had a feature called 'notification zen' that would delay alerts for a specified period and if the issue self-resolved you would get 1 alert stating the device went down and up. If the issue persisted past the specified threshold, you would get 1 alert after the delay period expired. It was helpful, especially with flapping devices that decided to misbehave overnight. MM