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  5. HouseofGustoPro

    Cannot configure the agent on Domotz Boxes

    I have purchased two Domotz Boxes recently. When I try to configure them using Android App app launches web interface over the 3000 port and keeps waiting at the ""Please wait...Retrieving info..." prompt forever. When I use local network provisioning they arrive at the http://agent's-IP:3000/#/restricted page and give the error "Can't connect to the server" My fiber modem does not have any security measures configured and the local network is rock solid. I have tried to provison both boxes many times without success. I have contacted with the support but the response takes forever. Did anybody experience same situation? What can I do? Thank you.
  6. We have discussed this internally. The idea we had about the "Custom Tile" is to allow the user to group within that Tile different devices (user is free to chose his/her rules). We don't have yet this in our roadmap, but it is in the backlog of activities to be developed in the future. On the other hand, this is something different which is already in our Roadmap. By beginning of 2020, we should be able to release the capability of allowing users to write their own drivers, to extract data (arbitrarily) out of the device, and make those information available through the Domotz App/WebApp UI. Stay tuned on this. Finally, it is worth to mention that at the moment, using the Public API, it is already possible to: - create custom fields to attach to Devices or to Agent entities (as global per the account) - add, edit and delete the values to any Device / Agent belonging to that account The Custom Field which you can add with the above API are not available through the Domotz App/WebApp yet, but can only be consumed through Public API calls. If you are interested in this, drop me a private message, and I would be happy to explain more.
  7. We are in contact with the Product Management at ITGlue. The integration is more on their side (given that it is already possible to use the Domotz Public API to retrieve data and then import into ITGlue), but we will also see if we can do the integration in Domotz (for an initial update of custom data). It is on our priority list of developments. In any case, it would be beneficial, if you have contacts in ITGlue (or through the Community forum) to stimulate this type of discussion. With regard to ConnectWise Manage, this is on our roadmap to start development before the end of the year. On a similar integration, in the next few weeks we should be able to release the integration with Zendesk (soon after we will work on the ConnectWise Manage for the ticket creation and updates.
  8. Is it possible to add tiles to the Domotz interface? Add extra buttons/links per device? I have additional information I gather per device that I would like to link to but not create a whole other user interface.
  9. Just sharing a link from Watchguard on how to better monitor their Firebox with Domotz: https://www.watchguard.com/help/docs/help-center/en-US/Content/Integration-Guides/General/Domotz RMM.html
  10. Any update on ITGlue integration? How about Connectwise Manage for downtime/uptime ticket creation and solve? Would be a great add at our clients
  11. PaulOutram

    Client Alerts

    Great thanks Giancarlo
  12. Giancarlo

    10/28 - 2019 Release Notes

    Network Topology Map Topology Topology Map now shows the information about links (direct connections) and highlight important devices on the network: VPN On Demand Users can now open a VPN Tunnel to the Remote Domotz Agent to route either all the traffic (including Internet) or only the remote traffic through the Domotz Service: Traffic consumed on Remote Connections and VPN on Demand is now showed directly in the App and WebApp:
  13. Giancarlo

    10/28 - 2019 Release Notes

    This change log covers what's changed in Domotz Pro service since previous Release Notes. These changes include Domotz Pro cloud, Domotz Agent and Domotz Pro App.  Since previous Release Notes new versions of Domotz Agent and Domotz Pro App have been released.  October 28th, 2019  In order to fully exploit the new features, functionalities and bug fixes released, please make sure you have installed the latest version of  Domotz Pro Mobile App: check on Apple Store or Google Play. Latest version as of today is 2.5.0 Domotz Agent: check on Domotz Portal under the subscription tab. Latest Agent version as of today is 2.7.3 Violet Digital Support: check on Apple Store or Google Play. Latest version as of today is 2.6.7 Domotz Pro WebApp and Portal are already updated to the latest version What's new: VPN on Demand: it is now possible to use the Domotz Agents as remote Virtual Private Network (VPN) servers. This functionality is available on the Domotz Agents with the Premium Plan. Thanks to this new functionality, users are allowed to access directly to all the devices on the remote network and on all the ports concurrently, without the need to create multiple tunnels. Main advantages of the VPN on Demand: Tunnel remote network traffic through the Domotz Agent: Diagnostic and programming tools can be used across the VPN to simplify troubleshooting and network management. Users can see how the remote network behaves in terms of routing traffic internally and through the gateway to Internet. Access your remote devices as if they were locally connected: VPN on Demand puts your computer on the remote network, making it easy to access multiple network devices simultaneously and on multiple ports (across protocols). Debug network issues has never been so easy. Use your own software to control and program your remote devices: VPN on Demand allows your own or proprietary software to connect to the remote devices as if you are locally on the network, simplifying the way you can serve your customers. VPN on Demand is available in two modalities: All traffic: all the traffic (including Internet traffic) is routed through the Domotz VPN. Only LAN: only the remote network traffic, where the Domotz Agent is installed, is routed through the the Domotz VPN. Network Topology Map: added details. Users can now completely use the Topology Map as entry point to navigate around the data related to a specific agent: Link details: by clicking on the links you are now able to see the stats for that specific link (traffic, errors, packet lost, etc) and navigate to the attached devices. Export map: users are now able to export the Network Topology Map both in SVG and PNG formats. Important Devices: a filter has been added to allow the user to display on the Topology Map all the important devices, even if they do not appear to be connected to any managed switch or WiFi access point. Improvements: Cisco Tile: Cisco devices are grouped and filtered together into an easy to access dedicated tile. Domotz Agent Hostname discovery: the hostname discovery for the devices has been decoupled from the main discovery algorithm. In this case, if local DNS doesn't returns data in a reasonable amount of time, the main discovery still finds devices on the network. Billing details: monthly bills now indicate the number of agents added in the previous month, versus the total number of configured agents for the next month. TrippLite support: new models of TrippLite PDUs have been added to the list of supported ones. HP support: new models of HP switches have been added to the list of supported ones. Domotz Service Status page: in case of login errors, if the Domotz Pro service has been discovered with issue (through automatic monitoring of the service offered) a link is displayed in the login page. Remote Connection Traffic consumption: the consumed traffic for the month for the remote connection functionalities is now available on each section where remote connection is required. D-Tools Integration: the mapping of devices with D-Tools cloud is now based on MAC addresses, and as fall-back on IP Addresses. Moreover, the hierarchy of locations available in D-Tools is now reported also in Domotz. Overview Dashboard Optimization: the dashboard has been optimized so that searching Agents across thousands of different installation is now very fast. CTRL-F has been enabled on the dashboard to quickly access to the search functionality. Fix: A fix has been implemented to support Ruckus switches when they are configured in stacked. A fix has been implemented to report the total PoE power of stacked Cisco Linksys switches. Editing devices details on an account with multiple agents and multiple devices per agents has been optimized. Remote connection button was not available on some pages through the iPad Mobile App. Known limitations: Eyes configured for deleted devices affect the total counting of Eyes Devices with multiple network interfaces (multiple MAC address) can't be merged into single device. This affect also some type of switches which appear as multiple instances on Domotz when VLANs are configured Field Operators can't set alerts on Domotz Eyes (SNMP Custom OID and TCP Services monitoring) Static IP address on the Domotz Box cannot be configured before configuring the Agent
  14. Giancarlo

    Add existing domotz account as team member

    I'm glad to hear that. That's definitely the option: please drop an email to our support (support@domotz.com) with the list of accounts to be deleted, because you want to add to your central team.
  15. We have tested the domotz agent a couple of times using the free trial and we are finally starting to roll out a couple of domotz boxes in client systems. Both me and my coworker have existing domotz accounts that we used for testing in the past and when I try to add these emails as team members it says that they already exist. Is there a way to add an email with an existing account as a team member? If not, is it possible to get the original account transferred or deleted to get it working? Thanks, -andy
  16. Giancarlo

    Client Alerts

    The easiest way for achieving your request (Daily Alerts Digest for your customers) is to configure your Customers as Field Operators under your Master account. In this case, you can let them access to Domotz Pro (App and WebApp) on specific Domotz Agent (you choose). They will be able to set their own Personal Alert on the events of their interest, and if they set their account with the Daily Digest, they will receive that once a day (otherwise they will receive real-time alerts on their emails). Violet users do not receive email Alert Digests.
  17. PaulOutram

    Client Alerts

    Hi, I have a client who would like to receive a daily alerts digest email for their Domotz box in the same way that I receive one for all my subscriptions - is this possible? or is the only access they have via Violet? Thanks
  18. Hi there, If the Domotz box is restricted, it means that the box is ready to be configured. You can configure it by connecting to the box on port 3000 through a browser and using your Domotz account; If you identify any errors during the activation process, contact our support team at support@domotz.com sending the box's MAC address and we will assist you. If you have the Domotz Box model B-12, you can factory reset it by following these steps: 1. Unplug from the power 2. put a pin in the reset hole of the Box. Keep the reset button pressed 3. Plug the power 4. Keep the reset button pressed for additional 20 seconds After that, the entire factory reset will take around 10-15 minutes. Note that previous models (B-01, B-02, B-03, and B-11) do not have a reset button, their reset process will be done by connecting a display and keyboard through the TUI (Text Used Interface - CTRL + ALT + F2).
  19. Andf if the Box ist showing after first restart restrictet? It snot possible to gi to the portla.Howe to reset the Box to factory? Waht a messi product.
  20. Giancarlo

    Stuck in Resume Configuration!!

    From your description, I understand you are using a Window based agent. If this is the case, best would be that you install directly a Virtual Machine within the Windows computer and you leverage directly the Ubuntu image with the Domotz Agent. Basically following the following instruction to create a VM on Virtual Box. As a matter of fact, the Domotz Agent Windows installer create a VirtualBox instance running a VM with the Agent. You can install the Virtualbox and manage the VM by yourself, please download the following OVA to get the latest image version:https://domotz-vm-images-temp.s3-eu-west-1.amazonaws.com/domotzpro-ubuntu-18.04.3-amd64-1.3.0-b010.ovaNote: the latest version of the image is always available in this JSON file: https://portal.domotz.com/assets/ubuntu-domotz-agent.jsonThis image is the same included into the Windows Installer. Once configured, to activate the Agent on the VM use the Domotz Pro app or connect to the VM port 3000 via a browser (http://<VM_IP>:3000).Note the following:VM CREDENTIALSUser: domotzPassword: domotz In this case you will be allowed to change the MAC on each different machine to a different one.
  21. Darkmatter5

    Stuck in Resume Configuration!!

    Your understanding is correct, however these are all physically different devices all with different MAC addresses. However I just noticed that when I tried to active these two agent, they both have the same MAC addresses as you suspected. Now I understand that the agent is run via a virtual machine. Is it the virtual machine that is installed on these machines that needs to have it's MAC changed? Thanks!
  22. Giancarlo

    Stuck in Resume Configuration!!

    if I understood correctly, you are trying to Activate multiple (and different) Agents. The resume is only proposed if the Hardware has the same MAC address. I assume that your hardware (fanless mini computers) they ALL appear on the network with the same MAC address (which is usually bad). I would recommend investigating why they use all the same MAC address, and if you have a way to specify a different MAC address for each different physical hardware.
  23. Darkmatter5

    Stuck in Resume Configuration!!

    Thanks for the reply! I'm using small fanless mini computers to run the domotz agent on along with other agents we use. It's the same make and model device, but a different computer all together. If I let it resume the configuration it'll configure itself as the wrong location, merges the newly found devices and doesn't give me the ability to add a new agent. I think it would be nice to allow the option to create a new agent along with resuming the configuration in this instance. Is it possible to force a new agent rather than resuming an existing one?
  24. Giancarlo

    Stuck in Resume Configuration!!

    When you use the same hardware to host the agent, it will resume the configuration for that Agent. You can try to delete the Agent configuration from the Domotz Portal. In this way, when you install it and try to configure, it will start from scratch. On the other hand, if you "resume" the agent, you should be able to change it name (still from the Portal). I hope this helps.
  25. Darkmatter5

    Stuck in Resume Configuration!!

    Hello, I have agents I'm trying to install and every time I install the application on a new computer and I try to activate the agent it tells me "Resume Configuration" and doesn't allow me to create a new agent. I thought that maybe I could resume the agent (hoping it would create a new one) then rename it the site I needed it for. That just isn't happening. What am I doing wrong? I just simply install the agent and follow the wizard to set it up. Thanks!
  26. gushags

    Monitor device website history with eyes?

    Thank you.
  27. henriquesalvador

    Monitor device website history with eyes?

    Hi @gushags You mean the navigation history of each device? We will not do that, what Domotz Eyes do for now is to alert you if the http/https or any TCP service is available or not on the monitored device and also monitor SNMPv2 OID's (mainly sensors or system parameters like disk usage, CPU usage and others). Check out the Pi-hole project: https://pi-hole.net/, it's a DNS server that gives you a navigation history, you can use it on a Raspberry Pi together with the Domotz Pro agent on it . I personally use Pi-Hole in my house and it works very well. Henrique Salvador Domotz Support Team
  28. I am thinking of using Domotz to monitor my home network using QNAP NAS. I am technical, but not an IT administrator, so I'm getting lost. I am trying to monitor website history on devices on my network. Is there a way to do this with eyes and OID? Is there an example of this someplace? I tried to monitor HTTP and HTTPS on my computer as a test, but got no alerts even though I visited a number of sites. I don't actually want alerts, I want a log, if that's possible. So I just would like to know, before I subscribe, if this is something I can do with Domotz. Preferably at the Lite level. Thanks in advance. Sorry if this is the wrong sub-forum.
  29. Giancarlo

    Ruckus icx7150

    We have several customers using the Automatic Port mapping on Ruckus switches. Have you verified that the SNMP is enabled on the switch, and that the Community Strings match between the switch and the configuration in Domotz, for that same device?
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