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  1. Last week
  2. Giancarlo

    06/19 - 2019 Release Notes

    Few screenshots related to the new functionalities: New WebApp: Re-organized Single Agent Dashboard: New device list with quick access to additional functionalities and settings: Quick access to Search and Filtering functionalities: New toolbar with quick access to back visited pages: New device details with quick access to last events/remote connections: New graphical tools: Direct access to UserGuide (related to the specific page/functionality in use): Cisco SX20 Integration: Firmware version and Software Reboot functionality: Conference Data collection: Niveo PoE Switch Support: Interface tab available for Niveo PoE switches:
  3. Giancarlo

    06/19 - 2019 Release Notes

    This change log covers what's changed in Domotz Pro service since previous Release Notes. These changes include Domotz Pro cloud, Domotz Agent and Domotz Pro App.  Since previous Release Notes new versions of Domotz Agent and Domotz Pro App have been released.  June 19th, 2019  In order to fully exploit the new features, functionalities and bug fixes released, please make sure you have installed the latest version of  Domotz Pro Mobile App: check on Apple Store or Google Play. Latest version as of today is 1.14.0 Domotz Agent: check on Domotz Portal under the subscription tab. Latest Agent version as of today is 2.5.0 Violet Digital Support: check on Apple Store or Google Play. Latest version as of today is 2.6.7 Domotz Pro WebApp and Portal are already updated to the latest version What's new: New WebApp: the Domotz Pro WebApp has been completely redesigned and new endpoints have been created to accommodate the changes. The user interface have been completely redesigned to make it more friendly and easier to find the features that users are looking for. The major benefits brought by the new WebApp can be summarized in the following items: New Navigation Bar which highlights the Domotz Agent selected Direct Links to the main functionalities available in the Portal for Account Administration purposes Device List direct access to functionalities such as grouping, sorting, searching, filtering, multi-select and other features Device Details direct access to the latest events, remote connections and logging Single Agent Dashboard restructure New Mobile App: a new Mobile App to align with the changes performed on the Web version of the Domotz Pro App. A new Logo and splash-page will welcome the users Cisco TelePresence SX20 Support: a new type of devices have been added to the list of drivers available in Domotz. The Cisco SX20 (and similar) is recognized as a Unified Communication device. After configuring credentials, Domotz Pro agent will be able to software reboot the device and extract information about the codec (people presence, people count, conference info, call info, camera devices and more). Data will be stored for reporting and analytical purposes Improvements: Public API - Read and Configure Device authorization status: it is now possible to retrieve the authorization status of devices or set device credentials (for specific driver support) Public API - Power Action on devices: it is now possible to retrieve power capabilities on devices and trigger power and reboot controls (e.g. devices connected to PDU outlets or PoE switch interfaces, or devices offering software reboot capabilities) Email notification on IP Changes: email notification on device IP changes has been enriched with all the information already available in similar notifications (agent name, site owner, device name, vendor, model, etc) Niveo PoE Switches: it is now possible to control PoE status of Niveo PoE switches Fix: Team Member Eyes alerts (TCP and SNMP) were not correctly retrieved and configured Ruckus Un-leashed Controller driver support for multi-AP configuration have been fixed SnapAV Wattbox driver support have been fixed Hi-Flying power switch control have been fixed Known limitations: Crestron PDU driver is triggered only when CTP port is enabled on the Crestron PDU Eyes configured for deleted devices affect the total counting of Eyes Devices with multiple network interfaces (multiple MAC address) can't be merged into single device Field Operators can't set alerts on Domotz Eyes (SNMP Custom OID and TCP Services monitoring) Static IP address on the Domotz Box cannot be configured before configuring the Agent Multiple Devices logically connected to a Managed Switch Port: in case of WiFi AP connected to a switch port, the information is not available at the WiFi AP info
  4. Earlier
  5. installersteve

    Domotz shows as offline when WAN failover occurs

    Hi, We have a site which benefits from its own fibre to the building internet service. It also has an old ADSL connection as a backup. This is only active if the fibre service goes down. Due to a technical fault locally in the area, the fibre line when down over the weekend, so the ADSL service kicked in and took over internet provision to the property. When the fibre service went down, Domotz showed the site as offline. It had to be rebooted before it detected the alternate route to the internet. The fibre service was reconnected this morning and again, Domotz is showing the site as being offline (as the ADSL service disconnects when not in use). Is there a setting we've missed to have the box check it's route to the internet more often?
  6. prosourceav

    Speed test results

    I am having the same issue. Ookla posts speed tests of ~400Mb down/ ~20Mb up. Domotz is all over the board from 50MB through 160MB down/ ~20MB up. What's the deal?
  7. Coffeenow

    portal.domotz.com down?

    Thanks Giancarlo. The link to https://app.fing.io/internet/outages was helpful and mostly matched the downtime my clients experienced ALL of my Domotz sites went offline at around 2019 Jun 09 01:54 PM (NZST) for about 1-2 minutes. ISP: Spark, Voyager and NZWireless Then Domotz sites using Spark went off and on up to six times between 3:05 PM and 6:50 PM ISP: Spark Access to portal.domotz.com was unavailable via Spark for a lot of the time ALL of my Domotz sites went offline at around 2019 Jun 09 09:27 PM (NZST) for about 40 minutes. ISP: Spark, Voyager and NZWireless All good now and thank you very much for letting me know Thanks Tim
  8. Giancarlo

    portal.domotz.com down?

    Hi Tim, I confirm that we are currently working on the Status Page for our services. It should be live in less than one month. We will update this topic as soon as it is available. Anyway, the Domotz Portal haven't experienced any outages in the last few days/hours. It is possible that there has been some local outages. Have you checked this: https://app.fing.io/internet/outages As you can see, in the last few hours there has been multiple critical outages in Australia (Optus) and New Zealand (Spark), and both your mobile line (when trying to access to the portal.domotz.com) and your Domotz Agents might be affected by those outages. Note: Domotz, thanks to the wide distribution of the networks continuously monitored, contribute to the data provided by Fing Outages. In few months we are planning also to show the same outages within the Domotz App/WebApp.
  9. Coffeenow

    portal.domotz.com down?

    Hi Appears to be back up now Access has been off and on for the past couple of hours. Good thing it's the weekend! As I said in previous message it would be good to have a status page if there are issues. Thanks Tim
  10. Coffeenow

    portal.domotz.com down?

    Hi Is portal.domotz.com down? Time is 4:40 am, Sunday, 9 June 2019 (GMT+1) When I try to login from domotz.com I get the message: This site can’t be reached portal.domotz.com took too long to respond. I am getting phone updates that sites are offline and then back online. Many thanks Tim P.S. Is there a status page? www.domotz.com/status/ doesn't work and I can't find any link on the domotz.com homepage to point to a status page - would be good!
  11. Wondering if there is a way that im not seeing to alert me when the latency breaches a certain number. Would be really helpful!
  12. Giancarlo

    Delete agent and assign to another account

    Hi Simon, do you also have a Raspberry Pi? If so, follow the instruction above. If you have a Domotz Box, for security and privacy purposes, we would need to get any confirmation from the previous company/owner of the Domotz Box and Agent data. Please contact our support (support@domotz.com), providing the MAC address of the Domotz Box. We will see what we can do for you.
  13. SimonH-AV

    Delete agent and assign to another account

    I also have a similar issue with a domotz account set up with a company that has now ceased trading and I have been asked to take over the remote support for a customer. How do I go about achieving this with a Domotz agent?
  14. KentHomeCinema

    UniFi POE switch

    Did you ever get this issue solved? I have exactly the same problem. Chris
  15. MarkRubin

    Cisco OID's

    Anyone have any experience setting up Domotz Eyes for Cisco SG series switches? Trying to setup SNMP Sensors for fan and temperature information but can not seem to find working OID's, Domotz just comes back with "--" Thanks in advance
  16. Giancarlo

    05/15 - 2019 Release Notes

    This change log covers what's changed in Domotz Pro service since previous Release Notes. These changes include Domotz Pro cloud, Domotz Agent and Domotz Pro App.  Since previous Release Notes new versions of Domotz Agent and Domotz Pro App have been released. May 15th, 2019  In order to fully exploit the new features, functionalities and bug fixes released, please make sure you have installed the latest version of  Domotz Pro Mobile App: check on Apple Store or Google Play. Latest version as of today is 1.14.0 Domotz Agent: check on Domotz Portal under the subscription tab. Latest Agent version as of today is 2.5.0 Violet Digital Support: check on Apple Store or Google Play. Latest version as of today is 2.6.7 Domotz Pro WebApp and Portal are already updated to the latest version What's new: Team Management: users can now better manage and have visibility on the list of team members created under their Team Leader account Improvements: Public API - Delete devices new endpoints: it is now possible to delete and hide devices directly using the Domotz Public API Public API - SNMP Community new endpoints: it is now possible to retrieve and edit community strings configured for each Domotz device directly using the Domotz Public API Portal Restyle - Add Agent: Domotz Portal have been redesigned to allow an easier understanding on how to add new Domotz Agents to the account Agent WebService - new landing page: local Agent landing page have been redesigned to allow new user to best navigate from the local Agent based WebService to the App and WebApp Agent Access Management: Team Leader accounts can now get the full list of users having access to a specific Domotz Agent Crestron PDU drivers: Crestron PDU PC-200 and PC-300 have been added to the list of supported drivers SoundUnited - 2019 device support: Denon and Marantz 2019 devices have been added to the list of supported ones Fix: Account history now shows failed and restored payment events Packedge PDU driver now logouts from the telnet session in order to avoid blocking the behavior Ruckus Zone director password management have been fixed Known limitations: Crestron PDU driver is triggered only when CTP port is enabled on the Crestron PDU Eyes configured for deleted devices affect the total counting of Eyes Devices with multiple network interfaces (multiple MAC address) can't be merged into single device Field Operators can't set alerts on Domotz Eyes (SNMP Custom OID and TCP Services monitoring) Static IP address on the Domotz Box cannot be configured before configuring the Agent Multiple Devices logically connected to a Managed Switch Port: in case of WiFi AP connected to a switch port, the information is not available at the WiFi AP info
  17. Giancarlo

    Speed test results

    Dear Des, I assume you refer to the email Alerts received from Domotz. Can you please forward those email to our Support, so that the issue can be investigated. Thanks, Giancarlo
  18. ddougan

    Speed test results

    Hi, I'm in the midst of a trial of Domotz, which I have running on a QNAP NAS. I am getting emails from the service with speed test results that are completely out of line with what I see if I run via a browser. The emails are talking about speeds in the mid 20 Mbps, while I'm seeing over 200 Mbps in the browser. Anyone else seeing this kind of result, or able to explain why I'm getting emails with results that are so different? Thanks, Des
  19. SethDavid69

    Publicly available pricing

    Anyone who has questions, concerns or input regarding the visibility of Domotz pricing (boxes and services), please contact me directly: seth@domotz.com. I'm especially interested to learn how a consumer might come to know what Domotz is -- and what they would do with Domotz without the time or expertise to use it. Since 2016 Best Buy has been selling SLA's based 100% on Domotz - they call it Mag-Care. I just got off the phone with Luis, a Domotz user who is getting paid $2,400.00 per month from one of his customers for a box that can be purchased for $99 on Amazon and service he is paying $19.00 per month for -- Premium, as seen on www.domotz.com. I'm more than happy to share every resource I am able to, offer as many examples as I can think of and provide every bit of encouragement I can muster to anyone who is interested in learning how not to sell a drill -- please: seth@domotz.com PS: On the Best Buy home page. At the bottom, I clicked on Support & Services, then scrolled down to the bottom right, under Best Buy Brands > Magnolia® - and at the bottom of that page: Learn About Magnolia… > Magnolia Care (video - 46 seconds) - Domotz screenshots at seconds 30-35
  20. Shadeofblkness

    Windows 10

    domotz for Windows OS: On a Windows 10, 64bit error: "Cannot start Virtual Machine . Please try again or contact our support at support@domotz.com"
  21. Giancarlo

    Agent cannot run on Synology DS-918+

    There is a newer version of the package for Apollolake architecture: https://s3-eu-west-1.amazonaws.com/domotz-temporary/syno/domotz-syno-apollolake-6.1-2.4.5-b002-0004.spk there will also be another one very shortly. We will submit again to the Synology store and hopefully they will get on the store soon.
  22. Acapiporla

    Agent cannot run on Synology DS-918+

    Hi, I have same problem with Synology DS918+ and domotz 2.1.5. I can't download this S3 link
  23. Guest

    Welcome to Pages

    Welcome to Pages! Pages extends your site with custom content management designed especially for communities. Create brand new sections of your community using features like blocks, databases and articles, pulling in data from other areas of your community. Create custom pages in your community using our drag'n'drop, WYSIWYG editor. Build blocks that pull in all kinds of data from throughout your community to create dynamic pages, or use one of the ready-made widgets we include with the Invision Community. View our Pages documentation
  24. Giancarlo

    SNMP and HP Printers

    One suggestion that pops in my mind is that the type of that OiD might be a string, rather than a "numeric". Have you tried that?
  25. Giancarlo

    Publicly available pricing

    We do also offer the possibility to build the Domotz Box with your logo on it. If you are interested please contact sales@domotz.com Note: our users are selling their service (on top of Domotz) and not Domotz directly. I would recommend also the following Webinar: Don't Sell Domotz!
  26. As recommended by my colleague Henrique, please drop us an email. We will make sure to deal this appropriately. Just as a side note, PRTG has a cost per single sensor. One single switch with 52 ports is equivalent to 676 "sensors" we include in Domotz (even in the Lite plan). As a matter of fact, for each port of the switch we report: - In/Out bandwidth - In/Out packet resend - In/Out errors - Admin/Config status - Connected device - Negotiated bandwidth - PoE Status - PoE power usage - Capability
  27. jburk

    Cisco 2960X Switches

    Early IOS revisions for this platform had a lot of SNMP limitations - I found that updating to a recent T train release improved SNMP significantly
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