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  3. djwmcnae82

    Uploading/downloading device

    Can anyone explain to me how I can see what each device is uploading and downloading. I think a device if over loading my network and I wish to find what device is doing it.
  4. Giancarlo

    02/18 - 2020 Release Notes

    Datto Autotask Integration Connect a Domotz Account to the Autotask Portal: On Autotask Portal: Refer to the Domotz User Guide to create an API account Under Autotask PSA. On Domotz App/WebApp: From Shared Alerts and Ticketing Systems, connect to the Autotask PSA portal and then map the Domotz Agents to Autotask PSA Accounts: Then associate the Shared Alert profile to the devices or Agents for which you want to open tickets in Autotask PSA. New tickets will be associated to Domotz RMM automatically within Autotask PSA. Shared Alerts through Multi Select Cisco Meraki Access Point Additional data: Information about WiFi Connected Clients: Cisco Meraki Switch Detailed information about each port of the Cisco Meraki Switch
  5. Giancarlo

    02/18 - 2020 Release Notes

    This change log covers what's changed in Domotz Pro service since previous Release Notes. These changes include Domotz Pro cloud, Domotz Agent and Domotz Pro App.  Since previous Release Notes new versions of Domotz Agent and Domotz Pro App have been released.  February 18th, 2019  In order to fully exploit the new features, functionalities and bug fixes released, please make sure you have installed the latest version of  Domotz Pro Mobile App: check on Apple Store or Google Play. Latest version as of today is 2.9.0 Domotz Agent: check on Domotz Portal under the subscription tab. Latest Agent version as of today is 2.8.5 Violet Digital Support: check on Apple Store or Google Play. Latest version as of today is 2.6.7 Domotz Pro WebApp, Desktop App and Portal are already updated to the latest version What's new: Autotask PSA integration: it is now possible to connect a Datto/Autotask PSA portal into Domotz. Autotask PSA will become one of the available Contact Channels available to be used in Shared Alerts. This means that Domotz creates and update Autotask PSA tickets when a specific event occurs on the networks or devices monitored through Domotz. Domotz creates an Autotask PSA service ticket for any specified alert within Domotz. The same ticket is updated by Domotz automatically, in the case other events occur on the same network or device and as far as the ticket is still open in Autotask PSA. When the previous ticket is closed and a new event occurs on the same network or device, a new ticket will be opened and a reference to the previous ticket is provided. Users are also allowed to associate each Agent to one specific Account so that every time the ticket is automatically created in Autotask PSA, it flows under that specific Account. Cisco Meraki Access Points: with Wi-Fi Access Point advanced monitoring, it is now possible to monitor Cisco Meraki Wi-Fi Access Points and their connected clients: Monitor signal strength of AP by channel Monitor signal strength of connected clients Monitor access point traffic utilization Monitor Wi-Fi clients traffic utilization Retrieve additional info about connected Wi-Fi clients (e.g. Operating System, Description, connected Channel and SSID, etc) Company Structure Reports: under the Company Structure Portal it is now possible to download CSV or XLS reports about: All agents and customer details configured under different teams of the structure Statistics on the Event generated by Important Devices or Networks Details on Customer Chats through the Customer Facing App For more information about the Company Structure, contact sales@domotz.com Improvements: Higher number of organizations supported within ticketing systes: the maximum number of Organizations and Accounts in Zendesk and Autotask PSA for the association with Domotz has been extended to 1500 Cisco Meraki Switch: it is now possible to retrieve the bandwidth usage associated to each port of the Cisco Meraki switches and control the power status of each PoE port. Moreover for each device it is also reported the Firmware Version and the Serial Number Cisco Meraki Switch - Additional data: for each port of the Cisco Meraki switch is is now possible to retrieve additional information such as: Isolation Enabled VLAN Allowed VLANs RSTP status STP Guard status Type Link Negotiation Total traffic Direct Link to Domotz WebApp in notifications: when you receive a notification (either through email, Ticketing System, Slack or any other contact channel) you will now be provided with with a link to access directly the device or the network (Domotz Agent or Site) which has generated that Alert New Field in Customer Management: it is now possible to specify a Contract ID within the Customer Management data. This information is also reported under the list of Subscriptions in the Portal (together with the Customer ID). Shared Alerts on Multi-select: it is now possible to aply Shared Alerts to multiple devices with one click using the multi-select functionality Fix: Zendesk integration has been fixed in the association between Agents and Organizations Push notifications on Android appeared with blank icon Excel Import functionality on Domotz Desktop App has been fixed Generating a monthly PDF report on an Agent without Customer Management information completely configured (missing street) resulted in error Domotz Desktop App prevented the usage of the Cmd+P/Ctrl+P for printing system wide Issue when opening multiple TCP Tunnels Domotz Eyes did not display numeric values for SNMP OiD monitoring, when value was 0 Device Notes with carriage returns were not properly managed Known limitations: VPN on Demand is currently not supported on Luxul Router based Agents. Expected resolution within Q1 2020, or as soon as Luxul team will provide Domotz with the API resources to make this available. VPN on Demand on NAS based Agents is only available with an offline request: new packages are available on external links, but not yet available on the NAS stores. Expected resolution before end of March 2020. Eyes configured for deleted devices affect the total counting of Eyes Devices with multiple network interfaces (multiple MAC address) can't be merged into single device. This affect also some type of switches which appear as multiple instances on Domotz when VLANs are configured Field Operators can't set alerts on Domotz Eyes (SNMP Custom OID and TCP Services monitoring) Static IP address on the Domotz Box cannot be configured before configuring the Agent
  6. GeorgiTsatsev

    Netgear GS752TPS Switch Support

    Hi, Unfortunately this model is not supported yet for PoE control and port mapping
  7. Earlier
  8. henriquesalvador

    D-Link DGS 1210-28 smart switches - snmp alerts

    Hi @Shane, We will not work with SNMP Traps yet. What Domotz Eyes can monitor are the SNMP OIDs, you need to identify the OID of each of the items you are interested in and add them to Domotz Eyes. Note that the Domotz Eyes will use something like the snmpget which requires the complete path to the OID, for example:With complete path: snmpget -v2c -c public iso. = INTEGER: 100 Incomplete path: snmpget -v2c -c public Error in packet Reason: (noSuchName) There is no such variable name in this MIB. Failed object: iso. Note that some Switches is supported by default (you will be able to map the devices on each port, seeing the port state and controlling the PoE of each port) Managed Network Switches If you have any technical problem please reach out our support, we will be glad to assist you. Kind regards, Henrique Salvador Domotz Support
  9. henriquesalvador

    Speed test results

    Hi @Intelligent_Technology_Group, It really depends on the route the ISP takes to the nearest server and the load at the moment of the speedtest. You may try the same test as the Domotz Box here: https://speed.measurementlab.net/#/ I know that the single stream speedtest sometimes will not reach the expected, we are working on a second option that tests with multiple streams, for your scenario it will be ideal. I just sent you an email so we can work on your case. Kind regards, Henrique Salvador Domotz Support
  10. henriquesalvador

    Draytek Vigor Switches

    Hi @colinmair, unfortunately the model 2280 is not supported and we don't have a unit to work on a new driver, actually our team is currently busy with other drivers developments, it may take a while until we support it. If you really have interest on that I can connect you with our sales team, we are open to discuss your plans and number of agents that would need this driver. Because driver development is complex and resources need to be allocated if you want to sponsor a driver development we could provide it faster. Just let us know sending an email to support@domotz.com. Kind regards, Henrique Salvador Domotz Support
  11. colinmair

    Draytek Vigor Switches

    I used to have a Draytek Vigor P2261 PoE switch which worked fine with Domotz. I upgraded to a Vigor P2280 PoE switch and although I can see port stats in Domotz, the PoE switching facilities are no longer there. Are there any plans to include support for the newer Draytek Vigor PoE switches ? regards Colin
  12. Intelligent_Technology_Group

    Speed test results

    So why is it that the test is so inconsistent when running one after another on the luxul box. i get 223 and then 3 seconds later 99 and then another test puts it at 300. meanwhile a test using any of the 4 major speed test sites from a mac pro in the same racks gives me the full 1gb download speed the customer is paying for. if the speedtest doesnt match the actual wan dload speed what good is the domotz box for monitoring wan connection speed. the mlab speed from the computer onsite doesnt even match the domotz box.
  13. Hi All A newbie question - i need help configuring snmp alerts for my Dlink DGS 1210-28 smart switches - i have created the snmp sensor, this does alert me when the switch goes down, changes ip , loses heartbeat. I need help with configuring and recieving alerts for : Trap Settings SNMP Authentication Traps Device Bootup Port Link Up / Link Down Firmware Upgrade State Loopback Detection occuring / recovery. I really dont know how to go about this - any help would be greatly appreciated Thx Shane
  14. Hi Greg, we are completely on track to release the integration with Datto/Autotask PSA by the end of February. The integration with ConnectWise Manage is coming just after this.
  15. Giancarlo

    Agent and network ip change

    In theory, the old IP addresses should disappear as soon as they cannot be reached anymore from the Domotz Box. Please verify that. If it doesn't happen, please reach support@domotz.com, so that you can share more information and support team can help you investigate and resolve this issue.
  16. tecvsiaul

    Agent and network ip change

    Hello, i changed the network from 192.168.1.x to 192.168.21.x i am using a domotz box with the agent in static ip i changed the network configuration and now i see 80% of the devices with both old and new ip address, but listed as 1.x plus, some of them have only 21.x and are displayed obviously at the bottom of the list because they are in ip address sorted. i would like to get rid of the 1.X in every device without loosing all the customization i put on every device (alerts, name, model, location etc..) how should i do that ?
  17. Just released the integration with Zendesk. Here a video:
  18. We are a Connectwise user as well.. Can't wait to see that integrated.
  19. GregS

    Disable Map View

    (and the ability to add my own tiles.. hint hint)
  20. GregS

    Domotz Eyes with Custom OIDs - Temperature monitoring example

    Following along with that.. we deploy Domotz on Raspberry Pis for all our clients and they usually sit in racks. I connect a DHT11 temp/humidity sensor on it and did some snmp scripts so it can be polled regularly. Cost of the sensor is usually less than $5. If you don't want to build your own Pi, investigate what Giancarlo show above. It can help provide some insight into possible failures in clients systems.
  21. Giancarlo

    Domotz Eyes with Custom OIDs - Temperature monitoring example

    Here some IP based temperature sensors (if you don't want to build your own with a Pi Zero + external sensor):- http://www.geistglobal.com/products/monitor/environmental-monitors/watchdog-15-15-P- https://shop.gude.info/epages/GudeShop.sf/en_GB/?ViewAction=View&ObjectID=551367&PageSize=12&OrderBy=NameOrAlias&OrderDesc=0Feel free to choose anyone supporting SNMP, to have the temperature monitored and alerted through Domotz.
  22. Giancarlo

    Disable Map View

    Thanks for the suggestion Tom. As a matter of fact, part of this initial 2020 will see the development team focused on a new global Dashboard. Therefore we will strongly take this suggestion in consideration. Thanks for your patience.
  23. Live-Smarter

    Disable Map View

    The map is a little unnecessary and eats up a lot of screen estate in the desktop app. Would be nice to retain some branding if possible but have the ability to permanently hide the map. Thanks, Tom
  24. cshipe


    We're having an issue adding a VLAN interface to the Ubuntu VM. Our switch port configured for trunk mode with the desire VLAN ID as tagged. When we attempt to add, we get a message that says "Something Went Wrong" We've tried various VLAN ID's and both "general and trunk" VLAN modes We have four VLAN's we need to monitor.
  25. I have it enabled on most of my agents. Saves me running my own nmap scan. Has revealed some interesting results... like one particular ISP here leaving 50001 open on their modem/routers.
  26. Networker

    Isolated network device monitoring

    Hello I have a server network which is isolated from the internet for security reasons but would like to monitor utilising the Domotz Windows Agent. Can the agent work with a dual homed Network card Windows PC/Server and monitor devices on both the isolated subnet as well as the Connected internet subnet? Can the Agent deal with more than 1 Network card? At this stage just looking for up down but likely to implement SNMP OID monitoring. Regards David
  27. vicorly

    Device IP Changed

    Hello Folks; I have 4 Domotz Boxes on different client networks. Each client office has a SonicWall... TZ400 or NSA 2650. I've noticed that when a SSLVPN client connects or disconnects from the SonicWall, I get the alert that the "Device IP Changed".... Is there any way to avoid this alert for this kind of event, since the SonicWall itself does not change IP address?
  28. Giancarlo

    Adding VLANs to Domotz Docker Container

    Sorry for the late reply on this. Domotz provides an easy and intuitive way of configuring VLANs on its own hardware (Domotz Box) - given that it requires low-level interfacing with the system. However, if you physically configure VLANs on your HW, VM or Docker, then the Domotz Agent software will be able to scan those VLANs. With regard to Docker, please refer to one of the following ideas. It really depend on your own scenario: https://stackoverflow.com/questions/38869129/docker-networking-and-vlans or https://github.com/projectatomic/docker/blob/master/experimental/vlan-networks.md
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