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  4. Giancarlo

    Config of an unknown device

    If the PDU is on a proper VLAN, I would recommend configuring Domotz to scan multiple VLANs, instead of using the "Scan additional Layer 3 Subnets" available with the Advanced Plan. In that case, the Domotz Agent will scan the additional VLAN as if it is the default one (therefore the ATEN PDU will be recognized as such). If you are using the Domotz Box, through the local Web Interface available on the Box (on port :3000), you will be guided on how to configure VLANs on the Box. If you are using your own hardware, you should find the guide to configure VLAN at OS level. Unfortunately, if the device is not on a Layer 2 connected subnet (e.g. the VLAN), the Agent won't be able to get the MAC address and as such it won't be able to proper recognize the device.
  5. I have an Domotz installed with devices on seperate VLAN's. I have purchased the advanced subscription plan so I can see all the devices. Problem is I have an Aten PDU that I want to control via the config tab but the device comes up as unrecognised so I dont have the option to control it. Is there a way I can manually set it up as a Aten PDU? Domotz is on 192.168.2.??, Aten PDU is on 192.168.3.?? Thanks Paul
  6. Silvio

    Violet Macros?

    This is a very good suggestion. Thank you. Our dev team is very overloaded. But this is definitely for our todo list!
  7. Live-Smarter

    Critical Device Type

    Excellent. Many thanks Giancarlo. Tom
  8. Giancarlo

    Where are the SNMP settings configured

    Actually, by switching on the SNMP you can choose the community string you want, and then just match that in Domotz, under the Device Details tab, just open the SNMP part:
  9. Giancarlo

    Critical Device Type

    I like the idea of Critical devices. As such we have included this request in our backlog.
  10. Giancarlo

    Can’t use violet with fing box? Why?

    We actually produce also the Domotz Box, which is re-branded by different partners as well. Please do not hesitate to contact directly our Support for additional information or options to purchase the hardware
  11. motech

    Where are the SNMP settings configured

    can you please be specific about how we configure the unifi switch? are we just turning on SNMP and putting in "public" for the community string?
  12. Live-Smarter

    Critical Device Type

    It would be useful if (in addition to Important and Indifferent) there was a category for Critical items, that we can use for control processors, NVRs etc, and an option to alert all team members by default if anything in this category goes offline. We are currently using an email distribution group account to do achieve the same thing, since otherwise we have to rely on individual team members configuring critical device alerts, and have no way of confirming that they've done so without access to their account.
  13. motech

    Can’t use violet with fing box? Why?

    This is the only hardware you sell? The domotz box you speak of is made by others right? so I’ll need to return these and buy new more expensive boxes? im still not even sold on the usefulness of domotz compared to just using the unifi portal and ovrc portal. I need to test more. Guess i need to return these and buy new boxes just to continue testing.
  14. Giancarlo

    Can’t use violet with fing box? Why?

    One of the main reason why Violet cannot be enabled on the Fingbox is specifically for the Pause Internet functionality: as a matter of fact, this feature is available both on Fing App and Violet and they can interfere each other if running on the same physical device.. In case of Fingbox, the end-customer App is provided by Fing itself, and if you don't need to provide your end-customer with PDU functionality, that is sufficient. If on the other hand you need your end-customer to reboot devices through PDU outlets, and at the same time give your end-customer the capability of Pausing internet through Violet, the only option is to choose a Domotz Box. The Domotz Box is also the only solution if you want to provide your end customer with a customize App (which goes with the logo of your company and contact details).
  15. Just bought two fing boxes to test at our homes so we can test domotz pro, and be able to pause our kids internet with fingbox. So... what’s the reason we can’t use violet with fing box? the end user needs to be able to restart outlets on a PDU. They also need a dumbed down interface with less devices in their face. Fing doesn’t do this. You can’t restart a wattbox from fing.
  16. motech

    Violet Macros?

    Can we create macros that the client can more easily understand? "Restart cable boxes" "Restart Den System"
  17. Steven

    ubiquiti edgerouter

    Hello Everyone, We currently have a package that runs on OpenWRT. It looks like the Ubiquiti Edgerouter is the same type and should run the open source package and the Domotz agent. I underlined "should" in the previous sentence because running this package on the Ubiquiti Edgerouter is not yet supported. However, you are free to download the package and test it out for yourselves. Here's the link to the package: https://portal.domotz.com/download/agent_packages/domotz-octeon-1.0.ipk (sha1 checksum: https://portal.domotz.com/download/agent_packages/domotz-octeon-1.0.ipk.sha1) Be sure to respond to this thread with your successful installation notes. Cheers, Steven
  18. Giancarlo

    Flood/Temp Sensors

    This is usually achieved by the mean of IP based sensors which provides temperature or flood information through SNMP. Domotz can read from SNMP and alerts can be set on those parameters read.
  19. Zenwire

    Flood/Temp Sensors

    The Domotz case studies and website mention being able to receive notifications if your basement floods or the temperature in your home/business becomes to hot/cold. How exactly is this achieved?
  20. ATCIS

    UNIFI Ubiquiti Switches

    I recently replaced an HP ProCurve J9021A 24 Port Gigabit Switch 2810-24G with a Ubiquiti UniFi 24 Port Gigabit Switch. The SNMP functionality of the HP was top notch and worked right out the box, the Ubiquiti not so much. Before anyone asks, YES I enabled SNMP on the UniFi Controller, and made sure that the community names matched, etc. Anyone have any tips or suggestions on how to get the Domotz Agent and this new switch communicating via SNMP? Thanks in advance! Never mind. . . After 4 or 5 hours of tinkering, I finally got it working. I think that a reboot of the new Ubiquiti switch after multiple configuration changes is what ultimately got everything functioning properly.
  21. Giancarlo

    api-us-east-1-cell-1.domotz.com.

    It has been changed back to 10 minutes now. Note: due to scalability, we might temporary change back to 60 seconds a few times in the next few weeks (we want to avoid loosing connections for longer during migration of services).
  22. johnpoz

    api-us-east-1-cell-1.domotz.com.

    Come on really... Why is this still 60 freaking seconds?
  23. FaustoCruz

    ubiquiti edgerouter

    Did anything come of this? I have many UBNT Unifi routers out in the field and would love to try this...
  24. Ipfreely

    Team Member Levels

    I second this request. Maybe this should be under feature request? To expand on this, it would be nice if you could group agents under specific groups and assign the groups to team members. The reason for this suggestion is currently from what I can tell, there are 2 options when creating new team members (Team Member - All Access) or (Field Technician - Assign agents). As an example we have the owners house on this, and he does not want all technicians to see his house. If I had 100 accounts (1 day) it will be difficult to assign technicians as field techs and then assign each agent to the field tech. As well we would need to do this every time we add a new agent. I can elaborate more if required. Thank you, Chris Sorry my bad, it is under feature requests. I must have been drinking!!
  25. Giancarlo

    Windows 10

    As per the announcement (on top of the community forum), we have completed the development of a Domotz Agent Manager for Windows. It is still in Beta testing, but it can be downloaded and tested by anyone who wants to give it a try: DomotzAgentManager It has been completely tested on Windows 10, but it should work also on Windows 8 and Windows 7. Note that the application will install an Oracle VM VirtualBox (if not installed yet) and it will download the image which contains the Domotz Agent Software. Virtualization option is required to be enabled on the hardware. For any feedback, issue or concern, please do not hesitate to post your comments here, or contact our Support.
  26. Mauro

    Domotz no longer running on my QNAP

    Hi @Ago Could you give us more informations about your Qnap device? We have a qnap with X64 architecture and we didn't find issues, would be important for us to know your configuration in order to try to reproduce the problem. Thanks a lot for your support
  27. Giancarlo

    07/30 - 2018 Release Notes

    This change log covers what's changed in Domotz Pro service since previous Release Notes. These changes include Domotz Pro cloud, Domotz Agent and Domotz Pro App. Since previous Release Notes new versions of Domotz Agent and Domotz Pro App have been released. July 30th, 2018 In order to fully exploit the new features, functionalities and bug fixes released, please make sure you have installed the latest version of Domotz Pro Mobile App: check on Apple Store or Google Play. Latest version as of today is 1.7.12 Domotz Agent: check on Domotz Portal under the subscription tab. Latest Agent version as per today is 2.2.1 Violet Digital Support: check on Apple Store or Google Play. Latest version as of today is 2.6.7 Domotz Pro WebApp and Portal are already updated to the latest version What's new: WebApp left-side menu: the new global dashboard available directly within the Domotz Pro WebApp offer direct access to menu items previously hidden (list of EYEs configured, Expired Agents, Collaboration Requests, Credits available, Global Alert enable, etc). Team Member Collaboration: it is now possible to invite Team Members (of different Teams) to collaborate on a specific Agent. Moreover, the Team Leader can now allow a specific Team Member to invite other Domotz Users to collaborate with his Domtoz Agents. Agent Search Functionality for MSP: MSP/Company structure Domotz Users have now the possibility to search among all the configured Teams for Agents (through Agent Name, Customer Name, Customer Identifier). Improvements: WebApp load: thanks to WebApp restyling, during the load of resources, the WebApp shows the user with the loading status StormAudio Tile: a new Tile to filter and enrich device discovery for StormAudio WyreStorm Tile: a new Tile to filter and enrich device discovery for WyreStorm Manufacturer Support: new manufactures added to the list of HW manufacturer support Fix: External Public IP monitoring was wrongly working on specific IPs Impossibility to invite some specific Violet users Issue on Device list creation (Excel) when external Public IP were not identified yet as online (2018-08-06) MLAB Speed Test results not correctly stored when performed on Luxul Router Epic 3 and 4 (2018-08-06) Alert configuration discrepancy between the App and WebApp has been fixed (2018-08-13) Auto Discovery Disable caused issue when devices to be monitored went back online (2018-08-13) Known limitations: Eyes configured for deleted devices affect the total counting of Eyes Devices with multiple network interfaces (multiple MAC address) can't be merged into single device Field Operators can't set alerts on Domotz Eyes (SNMP Custom OID and TCP Services monitoring) Static IP address on the Domotz Box cannot be configured before configuring the Agent External monitoring of public and private subnets might not work properly on Raspberry Pi installations Multiple Devices logically connected to a Managed Switch Port: in case of WiFi AP connected to a switch port, the information is not available at the WiFi AP info
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