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  1. Giancarlo

    02/18 - 2020 Release Notes

    This change log covers what's changed in Domotz Pro service since previous Release Notes. These changes include Domotz Pro cloud, Domotz Agent and Domotz Pro App.  Since previous Release Notes new versions of Domotz Agent and Domotz Pro App have been released.  February 18th, 2020  In order to fully exploit the new features, functionalities and bug fixes released, please make sure you have installed the latest version of  Domotz Pro Mobile App: check on Apple Store or Google Play. Latest version as of today is 2.9.0 Domotz Agent: check on Domotz Portal under the subscription tab. Latest Agent version as of today is 2.8.5 Violet Digital Support: check on Apple Store or Google Play. Latest version as of today is 2.6.7 Domotz Pro WebApp, Desktop App and Portal are already updated to the latest version What's new: Autotask PSA integration: it is now possible to connect a Datto/Autotask PSA portal into Domotz. Autotask PSA will become one of the available Contact Channels available to be used in Shared Alerts. This means that Domotz creates and update Autotask PSA tickets when a specific event occurs on the networks or devices monitored through Domotz. Domotz creates an Autotask PSA service ticket for any specified alert within Domotz. The same ticket is updated by Domotz automatically, in the case other events occur on the same network or device and as far as the ticket is still open in Autotask PSA. When the previous ticket is closed and a new event occurs on the same network or device, a new ticket will be opened and a reference to the previous ticket is provided. Users are also allowed to associate each Agent to one specific Account so that every time the ticket is automatically created in Autotask PSA, it flows under that specific Account. Cisco Meraki Access Points: with Wi-Fi Access Point advanced monitoring, it is now possible to monitor Cisco Meraki Wi-Fi Access Points and their connected clients: Monitor signal strength of AP by channel Monitor signal strength of connected clients Monitor access point traffic utilization Monitor Wi-Fi clients traffic utilization Retrieve additional info about connected Wi-Fi clients (e.g. Operating System, Description, connected Channel and SSID, etc) Company Structure Reports: under the Company Structure Portal it is now possible to download CSV or XLS reports about: All agents and customer details configured under different teams of the structure Statistics on the Event generated by Important Devices or Networks Details on Customer Chats through the Customer Facing App For more information about the Company Structure, contact sales@domotz.com Improvements: Higher number of organizations supported within ticketing systes: the maximum number of Organizations and Accounts in Zendesk and Autotask PSA for the association with Domotz has been extended to 1500 Cisco Meraki Switch: it is now possible to retrieve the bandwidth usage associated to each port of the Cisco Meraki switches and control the power status of each PoE port. Moreover for each device it is also reported the Firmware Version and the Serial Number Cisco Meraki Switch - Additional data: for each port of the Cisco Meraki switch is is now possible to retrieve additional information such as: Isolation Enabled VLAN Allowed VLANs RSTP status STP Guard status Type Link Negotiation Total traffic Direct Link to Domotz WebApp in notifications: when you receive a notification (either through email, Ticketing System, Slack or any other contact channel) you will now be provided with with a link to access directly the device or the network (Domotz Agent or Site) which has generated that Alert New Field in Customer Management: it is now possible to specify a Contract ID within the Customer Management data. This information is also reported under the list of Subscriptions in the Portal (together with the Customer ID). Shared Alerts on Multi-select: it is now possible to aply Shared Alerts to multiple devices with one click using the multi-select functionality Fix: Zendesk integration has been fixed in the association between Agents and Organizations Push notifications on Android appeared with blank icon Excel Import functionality on Domotz Desktop App has been fixed Generating a monthly PDF report on an Agent without Customer Management information completely configured (missing street) resulted in error Domotz Desktop App prevented the usage of the Cmd+P/Ctrl+P for printing system wide Issue when opening multiple TCP Tunnels Domotz Eyes did not display numeric values for SNMP OiD monitoring, when value was 0 Device Notes with carriage returns were not properly managed Known limitations: VPN on Demand is currently not supported on Luxul Router based Agents. Expected resolution within Q1 2020, or as soon as Luxul team will provide Domotz with the API resources to make this available. VPN on Demand on NAS based Agents is only available with an offline request: new packages are available on external links, but not yet available on the NAS stores. Expected resolution before end of March 2020. Eyes configured for deleted devices affect the total counting of Eyes Devices with multiple network interfaces (multiple MAC address) can't be merged into single device. This affect also some type of switches which appear as multiple instances on Domotz when VLANs are configured Field Operators can't set alerts on Domotz Eyes (SNMP Custom OID and TCP Services monitoring) Static IP address on the Domotz Box cannot be configured before configuring the Agent
  2. Giancarlo

    11/20 - 2019 Release Notes

    This change log covers what's changed in Domotz Pro service since previous Release Notes. These changes include Domotz Pro cloud, Domotz Agent and Domotz Pro App.  Since previous Release Notes new versions of Domotz Agent and Domotz Pro App have been released.  November 7th, 2019  In order to fully exploit the new features, functionalities and bug fixes released, please make sure you have installed the latest version of  Domotz Pro Mobile App: check on Apple Store or Google Play. Latest version as of today is 2.5.0 Domotz Agent: check on Domotz Portal under the subscription tab. Latest Agent version as of today is 2.7.5 Violet Digital Support: check on Apple Store or Google Play. Latest version as of today is 2.6.7 Domotz Pro WebApp and Portal are already updated to the latest version What's new: Domotz Pro Desktop App (Export / Import Capability): a new App which can be installed on Desktops (MacOS and Windows PC) has been released to allow users to manage Domotz Agents through an easier approach. Moreover, Premium Agents can access the Import/Export feature on the Desktop App. You can: export all the device information, such as Name, Location, Zone, Type, IP Address, and more, associated with you agent modify applicable properties directly in an Microsoft® Excel™ sheet import these changes back into your agent New data center in APAC: a new data center has been added in Sydney (Australia) to serve remote connectivity for an increasing number of Domotz Agents from the APAC area. The result is a much faster experience, with possibility of streaming 1K video through Domotz VPN On Demand flawlessly Cisco Meraki Switch: a new integration with the Cisco Meraki cloud has been added to Domotz. As part of this integration, Domotz is now able to extract information about devices attached to the ports of the Cisco Meraki Switches and control the PoE status of the ports (on/off capabilities). Moreover, Firmware version, exact model and software reboot capabilities have been added to all the Cisco Meraki devices through this integration Improvements: VPN On Demand - Local Traffic only: during the creation of the VPN On Demand file it is now possible to select between Global vs Local traffic routing policy Device Discovery: the simple and fast device discovery has been decoupled from the local DNS resolution, making the device recognition faster. Fix: Alert email for subnet and external devices does not include MAC address Middle Atlantic RackLink PDU SW820r parsing errors Ruckus Brocade - wrong SNMP commands to analyze the device APC UPS device outlet names resulted in wrong behavior of the driver TrippLite Recognition OID has been fixed HP PoE switches dynamic port consumption OID has been fixed Blacklisted devices can not be deleted Local DNS server discovery was reporting wrong IP addresses on some architectures Device discovery hanging when trying to resolve local DNS entries Known limitations: VPN on Demand is currently not supported on Luxul Router based Agents. On NAS based Agents, new packages are available on request Eyes configured for deleted devices affect the total counting of Eyes Devices with multiple network interfaces (multiple MAC address) can't be merged into single device. This affect also some type of switches which appear as multiple instances on Domotz when VLANs are configured Field Operators can't set alerts on Domotz Eyes (SNMP Custom OID and TCP Services monitoring) Static IP address on the Domotz Box cannot be configured before configuring the Agent
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