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henriquesalvador posted a topic in GeneralHi all, If you use the Symantec Endpoint Protection you probably want to whitelist your Domotz Pro Agent, to do so please do the following: In SEP (Symantec Endpoint Protection) configuration you need to exclude the IP of your Domotz pro agent (make sure it is reserved at the DHCP server or configure with an Static IP address) using SEP Console: Go to Policies -> Intrusion Prevention : Select your policy and right click Edit. In the Intrusion Prevention section, click to Enabled excluded hosts and open "Excluded Hosts" Section Click Add and enter the IP of the scanner(s), then click ok to save. Once policy is saved, assign the policy to the relevant client group. If you do not do this, the following message will be displayed, preventing the agent from correctly monitoring the workstations. Kind regards,Henrique SalvadorDomotz Support
cfool posted a topic in User Portal and Web AppHi Guys. It looks like Symantec has decided that the remote access URLs in the format: https://<token>.us-east-1-proxy.domotz.co:443/ are suspicious and they have been blacklisted, preventing access from corporate networks using BlueCoat and Symantec's threat assessments. In my corporate environment I can still navigate around the web app, but when I launch a remote access request it is denied. I would very much appreciate it if this could be addressed with Symantec. The site to test and request a review appears to be: http://sitereview.bluecoat.com/sitereview.jsp? Many thanks in advance