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Giancarlo

This change log covers what's changed in Domotz Pro service since previous Release Notes. These changes include Domotz Pro cloud, Domotz Agent and Domotz Pro App.

 

Since previous Release Notes new versions of Domotz Agent and Domotz Pro App have been released. 

 

February 18th, 2020

  

In order to fully exploit the new features, functionalities and bug fixes released, please make sure you have installed the latest version of

 

  • Domotz Pro Mobile App: check on Apple Store or Google Play. Latest version as of today is 2.9.0
  • Domotz Agent: check on Domotz Portal under the subscription tab. Latest Agent version as of today is 2.8.5
  • Violet Digital Support: check on Apple Store or Google Play. Latest version as of today is 2.6.7
  • Domotz Pro WebApp, Desktop App and Portal are already updated to the latest version

 

What's new:

  • Autotask PSA integration: it is now possible to connect a Datto/Autotask PSA portal into Domotz. Autotask PSA will become one of the available Contact Channels available to be used in Shared Alerts. This means that Domotz creates and update Autotask PSA tickets when a specific event occurs on the networks or devices  monitored through Domotz. Domotz creates an Autotask PSA service ticket for any specified alert within Domotz. The same ticket is updated by Domotz automatically, in the case other events occur on the same network or device and as far as the ticket is still open in Autotask PSA. When the previous ticket is closed and a new event occurs on the same network or device, a new ticket will be opened and a reference to the previous ticket is provided. Users are also allowed to associate each Agent to one specific Account so that every time the ticket is automatically created in Autotask PSA, it flows under that specific Account.
  • Cisco Meraki Access Points: with Wi-Fi Access Point advanced monitoring, it is now possible to monitor Cisco Meraki Wi-Fi Access Points and their connected clients:
    • Monitor signal strength of AP by channel
    • Monitor signal strength of connected clients
    • Monitor access point traffic utilization
    • Monitor Wi-Fi clients traffic utilization
    • Retrieve additional info about connected Wi-Fi clients (e.g. Operating System, Description, connected Channel and SSID, etc)
  • Company Structure Reports: under the Company Structure Portal it is now possible to download CSV or XLS reports about:
    • All agents and customer details configured under different teams of the structure
    • Statistics on the Event generated by Important Devices or Networks
    • Details on Customer Chats through the Customer Facing App 

            For more information about the Company Structure, contact sales@domotz.com

 

 

Improvements:

  • Higher number of organizations supported within ticketing systes: the maximum number of Organizations and Accounts in Zendesk and Autotask PSA for the association with Domotz has been extended to 1500
  • Cisco Meraki Switch: it is now possible to retrieve the bandwidth usage associated to each port of the Cisco Meraki switches and control the power status of each PoE port. Moreover for each device it is also reported the Firmware Version and the Serial Number
  • Cisco Meraki Switch - Additional data: for each port of the Cisco Meraki switch is is now possible to retrieve additional information such as:
    • Isolation Enabled
    • VLAN
    • Allowed VLANs
    • RSTP status
    • STP Guard status
    • Type
    • Link Negotiation
    • Total traffic
  • Direct Link to Domotz WebApp in notifications: when you receive a notification (either through email, Ticketing System, Slack or any other contact channel) you will now be provided with with a link to access directly the device or the network (Domotz Agent or Site) which has generated that Alert
  • New Field in Customer Management: it is now possible to specify a Contract ID within the Customer Management data. This information is also reported under the list of Subscriptions in the Portal (together with the Customer ID).
  • Shared Alerts on Multi-select: it is now possible to aply Shared Alerts to multiple devices with one click using the multi-select functionality

 

Fix:

  • Zendesk integration has been fixed in the association between Agents and Organizations
  • Push notifications on Android appeared with blank icon
  • Excel Import functionality on Domotz Desktop App has been fixed
  • Generating a monthly PDF report on an Agent without Customer Management information completely configured (missing street) resulted in error
  • Domotz Desktop App prevented the usage of the Cmd+P/Ctrl+P for printing system wide
  • Issue when opening multiple TCP Tunnels
  • Domotz Eyes did not display numeric values for SNMP OiD monitoring, when value was 0  
  • Device Notes with carriage returns were not properly managed

 

Known limitations:

  • VPN on Demand is currently not supported on Luxul Router based Agents. Expected resolution within Q1 2020, or as soon as Luxul team will provide Domotz with the API resources to make this available. 

  • VPN on Demand on NAS based Agents is only available with an offline request: new packages are available on external links, but not yet available on the NAS stores. Expected resolution before end of March 2020.

  • Eyes configured for deleted devices affect the total counting of Eyes

  • Devices with multiple network interfaces (multiple MAC address) can't be merged into single device. This affect also some type of switches which appear as multiple instances on Domotz when VLANs are configured
  • Field Operators can't set alerts on Domotz Eyes (SNMP Custom OID and TCP Services monitoring)

  • Static IP address on the Domotz Box cannot be configured before configuring the Agent

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Giancarlo

Datto Autotask Integration

 

Integration Series YouTube Video:

 

 

Instructions

 

Connect a Domotz Account to the Autotask Portal:

On Autotask Portal:

Refer to the Domotz User Guide to create an API account Under Autotask PSA.

 

On Domotz App/WebApp:
From Shared Alerts and Ticketing Systems, connect to the Autotask PSA portal and then map the Domotz Agents to Autotask PSA Accounts:
 
 
Screen Shot 2020-02-20 at 3.44.24 PM.png
 
Then associate the Shared Alert profile to the devices or Agents for which you want to open tickets in Autotask PSA. New tickets will be associated to Domotz RMM automatically within Autotask PSA.
 
Shared Alerts through Multi Select

 Screen Shot 2020-02-20 at 3.30.34 PM.png

 

Cisco Meraki Access Point

Additional data:

Screen Shot 2020-02-20 at 2.50.09 PM.png

 

Screen Shot 2020-02-20 at 2.50.18 PM.png

 

Information about WiFi Connected Clients:

Screen Shot 2020-02-20 at 2.50.42 PM.png

 

Screen Shot 2020-02-20 at 2.51.30 PM.png

 

Cisco Meraki Switch

Detailed information about each port of the Cisco Meraki Switch

Screen Shot 2020-02-20 at 3.11.33 PM.png

 

Screen Shot 2020-02-20 at 3.11.41 PM.png

 

 

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