Unlocking Ubiquiti Devices

[henriquesalvador]

Hi All, 

 

Depending on the Ubiquiti device model, you will need to enter the credentials for one of the following services:

 

• Ubiquiti Edge Switch (Telnet credentials)
• Ubiquiti MFI PDU (HTTP credentials)
• Ubiquiti Tough Switch (SSH credentials)
• Ubiquiti Unifi Switch (SSH credentials)
• Ubiquiti Access Points (SSH credentials)

 

If even using the correct credentials an error is shown, please contact our support team: support@domotz.com.

 

Kind regards,

Henrique Salvador

Domotz Support

 

[GregS]

And what about a CloudKey? I can never figure out what needs to be entered there, but I can do the APs on the same site individually.

 

[henriquesalvador]

Hi @GregS ,

 

please note that we still do not support Ubiquiti devices controlled to a Unifi Cloud Solution. We are working on that. However if the controller is local, we will support it.

 

In particular, to unlock APs, first unlock one AP using the ssh credentials, once the AP is scanned the agent will identify on the network the controller, once the controller is identified, unlock it using the http credentials, all the other APs will be unlocked automatically at this point.

 

If you have any technical issue do not hesitate to contact our support: support@domotz.com.

 

Kind regards,

Henrique Salvador,

Domotz Support

 

 

[SurePointIT]

Just so I understand correctly, if a client of mine has Ubiquity and their devices are linked to a cloud controller, which is not on-site, Domotz will not be able to look at the config?

I have over 50 sites that we manage that all have Unifi devices and they are pointing to my cloud controller. If this is true, I won't be able to deploy to those customers. 

 

Please confirm.

[Giancarlo]

1 hour ago, SurePointIT said:

Just so I understand correctly, if a client of mine has Ubiquity and their devices are linked to a cloud controller, which is not on-site, Domotz will not be able to look at the config?

I have over 50 sites that we manage that all have Unifi devices and they are pointing to my cloud controller. If this is true, I won't be able to deploy to those customers. 

 

Please confirm.

 

Your understanding is correct. We are still developing the integration with Unifi when the Controller is outside of the network. Would you be willing to check the solution we have so far when the Controller is in the cloud? If so, please send me a DM and we will start from there.

 

On the other hand, please note that the integration is only adding additional value to the already existing ones. Domotz will still monitor the Access Points physically available on those network. The only missing part is the additional information which we are able to extract from the controller (e.g. list of WiFi client connected, signal level, etc). But the good news is that as soon as the integration is available, you will have that capability also on the already deployed customers.

[VDSIT]

Hello,

 

any ETA on when the cloud controllers will be supported. We are missing this feature badly with 200+ sites active on our cloud controller.

 

Thanks!

[Giancarlo]

6 hours ago, VDSIT said:

Hello,

 

any ETA on when the cloud controllers will be supported. We are missing this feature badly with 200+ sites active on our cloud controller.

 

Thanks!

 

Hi, 

 

we are finalizing the latest tests on our testing environment, with a few different controllers hosted on different cloud servers. We should be able to release this feature in production in two weeks.

 

If you want to have an pre-view of this feature, would you mind contacting our Support with the email address used for your Domotz Account?

[Giancarlo]

On 9/27/2020 at 9:35 AM, Giancarlo said:

 

Hi, 

 

we are finalizing the latest tests on our testing environment, with a few different controllers hosted on different cloud servers. We should be able to release this feature in production in two weeks.

 

If you want to have an pre-view of this feature, would you mind contacting our Support with the email address used for your Domotz Account?

 

I just wanted to follow-up on this, and notify the community that we were much faster in completing the tests of this. As of this morning, Domotz users are able to add external (Cloud) Unifi Controller.

 

It can be connected via the "Devices External Services" on a per-agent-basis, from either the Unifi Tile, or from a Unifi device or the generic Device List. For instance:

 

Please, do not hesitate to contact Support (support@domotz.com) if you experience any issue with this functionality.

 

[Larry]

On 10/1/2020 at 5:13 PM, Giancarlo said:

 

I just wanted to follow-up on this, and notify the community that we were much faster in completing the tests of this. As of this morning, Domotz users are able to add external (Cloud) Unifi Controller.

 

It can be connected via the "Devices External Services" on a per-agent-basis, from either the Unifi Tile, or from a Unifi device or the generic Device List. For instance:

 

Please, do not hesitate to contact Support (support@domotz.com) if you experience any issue with this functionality.

 

 

 

I must be missing something.  I don't see that option at all.

[Giancarlo]

On 10/4/2020 at 5:36 AM, Larry said:

 

 

I must be missing something.  I don't see that option at all.

 

The option is available only if there has been an Ubiquiti device discovered on the network (valid with a MAC address from Ubiquiti). If you have such devices, but not that option, please contact Support. We will be able to help there. 

[Larry]

4 minutes ago, Giancarlo said:

 

The option is available only if there has been an Ubiquiti device discovered on the network (valid with a MAC address from Ubiquiti). If you have such devices, but not that option, please contact Support. We will be able to help there. 

ok, it was not "discovered" but I know it is.  You guys are relying way too much on MAC's.

[BryanJenkinson]

I have a Unifi-UDM-Pro and can't get the device to authenticate to the advanced features. Is this supported or am I missing something?

[henriquesalvador]

Hi @BryanJenkinson,

 

Sorry the delay in responding, right now the Dream Machine is not supported, we have plans to support it but there are a queue in front of it, I unfortunately have no ETA.

 

Henrique Salvador

Domotz Support

[ChuckE]

Its over 6 month since the last reply do we have an update please?

[Giancarlo]

On 4/22/2021 at 5:46 PM, ChuckE said:

Its over 6 month since the last reply do we have an update please?

 

Hi Chuck,

sorry for the missing information on this thread. As of February 2021, the Ubiquiti Dream machine is supported by Domotz:

 

https://help.domotz.com/user-guide/freshdesk-fortinet-watchguard-ubiquiti/

 

We suggest subscribing to the monthly newsletter, which provides a constant update to the new features and supported devices.

 

If you have issues in connecting the Ubiquity UDM to Domotz, please do not hesitate to contact directly our Support (support@domotz.com)