subtraversellc 0 Posted May 1, 2020 Report Share Posted May 1, 2020 I'm not getting my topology map. SNMPv2c is enabled. I can see the interfaces tab on my Ubiquiti UniFI switches, but I just get the default screen on the topology maps... Any ideas? Quote Link to post Share on other sites
Giancarlo 55 Posted May 1, 2020 Report Share Posted May 1, 2020 Hi, thanks for the interest in the Topology Map. Do you confirm that not only the interfaces tab is populated, but that also shows the devices connected to each port? The automatic port mapping might take a little while to be populated. If the issue persist, please share access to your Agent to the Domotz Support (Access Management -> Domotz Support Toggle), and send an email to support@domotz.com Quote Link to post Share on other sites
subtraversellc 0 Posted May 1, 2020 Author Report Share Posted May 1, 2020 29 minutes ago, Giancarlo said: Hi, thanks for the interest in the Topology Map. Do you confirm that not only the interfaces tab is populated, but that also shows the devices connected to each port? The automatic port mapping might take a little while to be populated. If the issue persist, please share access to your Agent to the Domotz Support (Access Management -> Domotz Support Toggle), and send an email to support@domotz.com I see switch port status and device names associated with the ports pulled from the Ubiquiti switches. I’ve toggled Domotz support. Thank you. Quote Link to post Share on other sites
Giancarlo 55 Posted May 1, 2020 Report Share Posted May 1, 2020 30 minutes ago, subtraversellc said: I’ve toggled Domotz support. Thank you. Please, send an email to support@domotz.com if you haven't done yet. Support will take care of this analysis. Quote Link to post Share on other sites
subtraversellc 0 Posted May 2, 2020 Author Report Share Posted May 2, 2020 17 hours ago, Giancarlo said: Please, send an email to support@domotz.com if you haven't done yet. Support will take care of this analysis. Email sent. Quote Link to post Share on other sites
subtraversellc 0 Posted May 5, 2020 Author Report Share Posted May 5, 2020 Anything on this? I never received an email from you. info@subtraverse.net should work. I'm having no issues with email. Quote Link to post Share on other sites
Giancarlo 55 Posted May 5, 2020 Report Share Posted May 5, 2020 Just sent a direct email. I apologize for the issue experienced. Quote Link to post Share on other sites
subtraversellc 0 Posted May 5, 2020 Author Report Share Posted May 5, 2020 Responded. Quote Link to post Share on other sites
bphelps 0 Posted June 24, 2020 Report Share Posted June 24, 2020 Was this issue ever resolved? Because Im have issue with the Topology as well. I have SNMP enable on both sides as well as the string configured as well Quote Link to post Share on other sites
Giancarlo 55 Posted June 25, 2020 Report Share Posted June 25, 2020 23 hours ago, bphelps said: Was this issue ever resolved? Because Im have issue with the Topology as well. I have SNMP enable on both sides as well as the string configured as well Hi bphelps, please share access to your Agent with our Support team, and send a ticket request to support@domotz.com The issues above have been resolved by the support. Quote Link to post Share on other sites
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