Einstein1 Posted September 4, 2020 Report Share Posted September 4, 2020 During construction at a clients home we put in an 3150 router, then activated Domotz to monitor the internet. Since then, we have removed the 3150 and replaced with an ABR-5000 router. How do I transfer the account to the new router? The 3150 has been installed somewhere else and Domotz turned off. Quote Link to comment Share on other sites More sharing options...
henriquesalvador Posted September 4, 2020 Report Share Posted September 4, 2020 Hi @Einstein1, Please send a message to support@domotz.com with the following: Domotz account: Old Agent Mac Address: New Agent Mac Address: Once you send us the above info we will make the change in the system and we will let you know to proceed with the new Agent activation, a Resume option will be given. Kind regards, Henrique Salvador Domotz Support Quote Link to comment Share on other sites More sharing options...
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