Einstein1 0 Posted September 4 Report Share Posted September 4 During construction at a clients home we put in an 3150 router, then activated Domotz to monitor the internet. Since then, we have removed the 3150 and replaced with an ABR-5000 router. How do I transfer the account to the new router? The 3150 has been installed somewhere else and Domotz turned off. Quote Link to post Share on other sites
henriquesalvador 10 Posted September 4 Report Share Posted September 4 Hi @Einstein1, Please send a message to support@domotz.com with the following: Domotz account: Old Agent Mac Address: New Agent Mac Address: Once you send us the above info we will make the change in the system and we will let you know to proceed with the new Agent activation, a Resume option will be given. Kind regards, Henrique Salvador Domotz Support Quote Link to post Share on other sites
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