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Demant

Unable to reuse license

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Demant

I upgraded my Rpi to 0.9.7 and wanted to change the name.

Performed a reset of the agent and the license which is available is in the web portal is not picked up.

found reply error 500 in the log.

2015-12-06T11:00:16.1616Z [DEBUG] Success, providing response
2015-12-06T11:00:24.2424Z [INFO] POST /api/v1/user/81/agent?username=<user>
2015-12-06T11:00:24.2424Z [DEBUG] User [81] creates agent Demant-Rpi with licence code <free license>
2015-12-06T11:00:24.2424Z [DEBUG] Send POST request to user endpoint. URL: https://api.domotz.co/app-api/v1/user/81/agent
2015-12-06T11:00:25.2525Z [INFO] POST /api/v1/user/81/agent?username=<user>
2015-12-06T11:00:25.2525Z [DEBUG] User [81] creates agent Demant-Rpi with licence code <free license>
2015-12-06T11:00:25.2525Z [DEBUG] Send POST request to user endpoint. URL: https://api.domotz.co/app-api/v1/user/81/agent
2015-12-06T11:00:25.2525Z [ERROR] Engine request error! Requested URL: <https://api.domotz.co/app-api/v1/user/81/agent> Method: POST - Body: {"display_name":"<name>","licence_code":"<free license>","mac_address":"<mac>"} - Error code: 500

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Giancarlo

There might be an issue in the management of the Reset (to free a license). We will investigate.

 

As a workaround, I have invalidated that license and created a new free one for you. Can you try configuring the agent with the new license?

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Demant

Hi Giancarlo,
The old license is still listed as active in the portal, when i try to activate the agent on the raspberry pi
It still fails, because it tries to use the active license code.

 
Waiting for activation
Licence                       Active
Expiration                   Free for Life
Agent Version
Package Version
Activated on                2015 Oct 14
Running on
MAC Address              xx:xx:xx:xx:xx:xx
 
Licence code     <old license>

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Giancarlo

Sorry Demant, I tried to invalidate that license without success. I've now removed completely from your user. Can you please try again?

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