TCP Open Port Scan not working

[HTech]

Hi there,

 

Never had this trouble before so I'm wondering if I've done something wrong? 

 

I recently installed an Agent on an Ubuntu 20.04 server. The agent reports in all the devices etc. however, when I attempt to turn on the TCP Open Port scanner, i get an error "Something has gone wrong, try again later". Tried a few times and it still shows the error. 

 

This is a vanilla install of Ubuntu other than Docker running (Agent installed as an application not a Container). No Firewall running (managed by an external device). 

 

I've most likely missed something some where but, I cannot think what. Can anyone provide any suggestions on what to check?

[Giancarlo]

Hi,

 

it would be helpful if you can provide a screenshot of when you receive that error. Also, if possible logs from the console log of the browser.

 

Feel free to send that to support, so that we can follow-up from there. support@domotz.com

 

Thanks,

Giancarlo

[Giancarlo]

Thanks for contacting our Support. We have identified the root cause of that issue, and it will be resolved in the next few days. Thanks for your patience with this resolution.