App Tiles Need to Refresh

[fillibar]

I noticed that when switching between agents in the app (version 0.9.6b003) the main screen tiles do not refresh. My zero has 29 devices. When switched to another agent (that I knew had 40+) it still showed 29. Entering the device list made it refresh to the actual 43 for that agent. Switching back kept the 43 on the zero tiles, until I entered the device list which switched it to 29.

 

This also happens with the Alerts tile.

 

So it appears when switching between multiple agents the tiles need to have a refresh triggered.

[Lars]

They should, but it normally takes up to about 5 seconds or so if  you have a lot of devices connected.

I'll check with the software team.

 

Also, I deleted your partial double post on the same topic.

 

[fillibar]

Lars, thanks... I think I lost connection while posting and could not see the other one.

 

Maybe it could do the "Loading..." at the bottom of the screen while it refreshes?

[Lars]

So it's working now?

 

That's not a bad idea, I'll suggest it to the software team.

 

[fillibar]

The lost connection was with posting, not testing the tiles.

 

That being said... I just rechecked it and I get a near-instant refresh... I am in the same general area (within 5ft) and have an LTE data connection (did the other time also). I can only assume it was trying to refresh and not getting the data in a timely fashion yesterday.

[Lars]

Fair enough, but I guess it would be good to have a notification on our side, just in case, and maybe a timeout notification too if it takes longer than expected.

[fillibar]

Sounds quite reasonable. Any scenario where you need a connection could probably have a timer... If it surpasses it pop up a notice saying the connection is slow so you are not getting the data in a timely fashion, continue to wait or cancel the action... Cancelling is not useful for the main screen, but there just the warning would be useful (no popup needed).