swkent Posted January 6, 2021 Report Share Posted January 6, 2021 Whenever I try to enter my address, username, password and site ID, domotz goes through 15 tries with the password and I get The service you are trying to connect to is taking more time than expected to respond, please wait a few minutes and try again. I'm 100% sure that everything is entered correctly. What port is domotz connecting through? SK Link to comment Share on other sites More sharing options...
GeorgiTsatsev Posted January 7, 2021 Report Share Posted January 7, 2021 Hi, the default https port for unifi controller we use is 8443 but if your controller is on another port you can specify it in the following format [IP or Hostname of the controller]:8000 when entering the value via the "devices external services" feature. If you are still experiencing that problem please write an email to support@domotz.com where we can follow up with an in-depth investigation of why its happening Link to comment Share on other sites More sharing options...
Donny Posted January 14, 2021 Report Share Posted January 14, 2021 New user - but also having issues connecting to a cloud controller from on-prem Unifi. Tried with and without ports specified - with and without https:// in the controller address. Any other suggestions? Link to comment Share on other sites More sharing options...
Giancarlo Posted January 16, 2021 Report Share Posted January 16, 2021 On 1/14/2021 at 11:45 AM, Donny said: New user - but also having issues connecting to a cloud controller from on-prem Unifi. Tried with and without ports specified - with and without https:// in the controller address. Any other suggestions? Please, connect to our Support team (support@domotz.com). There might be something else in this case. Happy to help investigating it. Link to comment Share on other sites More sharing options...
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