Can't connect to cloud hosted Unifi Controller

[swkent]

Whenever I try to enter my address, username, password and site ID, domotz goes through 15 tries with the password and I get

The service you are trying to connect to is taking more time than expected to respond, please wait a few minutes and try again.

I'm 100% sure that everything is entered correctly.

 

What port is domotz connecting through?

 

SK

[GeorgiTsatsev]

Hi, the default https port for unifi controller we use is 8443 but if your controller is on another port you can specify it in the following format [IP or Hostname of the controller]:8000 when entering the value via the "devices external services" feature.

 

If you are still experiencing that problem please write an email to support@domotz.com where we can follow up with an in-depth investigation of why its happening

[Donny]

New user - but also having issues connecting to a cloud controller from on-prem Unifi.  Tried with and without ports specified - with and without https:// in the controller address.   Any other suggestions?

[Giancarlo]

On 1/14/2021 at 11:45 AM, Donny said:

New user - but also having issues connecting to a cloud controller from on-prem Unifi.  Tried with and without ports specified - with and without https:// in the controller address.   Any other suggestions?

 

Please, connect to our Support team (support@domotz.com). There might be something else in this case. Happy to help investigating it.