swkent Posted January 6 Report Share Posted January 6 Whenever I try to enter my address, username, password and site ID, domotz goes through 15 tries with the password and I get The service you are trying to connect to is taking more time than expected to respond, please wait a few minutes and try again. I'm 100% sure that everything is entered correctly. What port is domotz connecting through? SK Quote Link to comment Share on other sites More sharing options...
GeorgiTsatsev Posted January 7 Report Share Posted January 7 Hi, the default https port for unifi controller we use is 8443 but if your controller is on another port you can specify it in the following format [IP or Hostname of the controller]:8000 when entering the value via the "devices external services" feature. If you are still experiencing that problem please write an email to support@domotz.com where we can follow up with an in-depth investigation of why its happening Quote Link to comment Share on other sites More sharing options...
Donny Posted January 14 Report Share Posted January 14 New user - but also having issues connecting to a cloud controller from on-prem Unifi. Tried with and without ports specified - with and without https:// in the controller address. Any other suggestions? Quote Link to comment Share on other sites More sharing options...
Giancarlo Posted January 16 Report Share Posted January 16 On 1/14/2021 at 11:45 AM, Donny said: New user - but also having issues connecting to a cloud controller from on-prem Unifi. Tried with and without ports specified - with and without https:// in the controller address. Any other suggestions? Please, connect to our Support team (support@domotz.com). There might be something else in this case. Happy to help investigating it. Quote Link to comment Share on other sites More sharing options...
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