compatibility issues?

[miji2]

Just wanted to report App ver 0.9.7b003 crashes on start "Unfortunately, Domotz has stopped" when starting on:

- Samsung Note 3 running CM13 ROM

- HTC One S running CM12.1 ROM

- Nexus 7 2012 running CM13 ROM

- Nexus 7 2013 running CM13 ROM

 

Not sure what am I doing wrong, but I am not having much luck with it. Is it something specific to CyanogenMod ROMs?

[Lars]

Have you tried clearing the cache first of all (under Android Settings, Apps, Domotz, Clear cache) as it's possible that something from the previous version is causing a problem. Failing that, have you tried uninstalling the app and then re-installing it?

 

This is the first report we've had of any issues. it's working fine on my HTC m9 and Nexus 9.

 

It's possible that we have some kind of compatibility issue with CyanogenMod though, as I don't think anyone in the company is running it on their devices. 

[miji2]

This is happening on a new installs in all cases since I just signed up, installed the agent, and tried the app for the first time. 

 

here's a logcat of installation, first run, and crash:

build.board: MSM8974
build.bootloader: N900W8VLU2DOC4
build.brand: samsung
build.cpu_abi: armeabi-v7a
build.cpu_abi2: armeabi
build.device: hltecan
build.display: cm_hlte-userdebug 6.0 MDB08M 392339d43d test-keys
build.fingerprint: samsung/hltecan/hlte:4.4.2/KOT49H/N900W8VLUCND5:user/release-keys
build.hardware: qcom
build.host: temasek
build.id: MDB08M
build.manufacturer: samsung
build.model: SM-N900W8
build.product: cm_hlte
build.radio: unknown
build.serial: b7004f5b
build.tags: test-keys
build.time: 1449314395000
build.type: userdebug
build.user: root
version.codename: REL
version.incremental: 392339d43d
version.release: 6.0
version.sdk_int: 23
12-10 07:20:56.413 D/Finsky  (1447): [1] LibraryUtils.isAvailable: com.domotz.app available because owned, overriding [restriction=7].
12-10 07:20:57.448 D/Finsky  (1447): [1] LightPurchaseFlowActivity.access$800: Permissions accepted: com.domotz.app
12-10 07:20:57.450 D/Finsky  (1447): [1] InstallPolicies.captureEverExternallyHosted: Presetting external-hosting status for uninstalled com.domotz.app
12-10 07:20:57.450 D/Finsky  (1447): [1] InstallPolicies.captureEverExternallyHosted: Capturing ever-externally-hosted false for com.domotz.app
12-10 07:20:57.450 D/Finsky  (1447): [1] InstallerImpl.requestInstall: Request install of com.domotz.app v=97003 pri=2 for single_install
12-10 07:20:57.466 D/Finsky  (1447): [1] PackageInstallerImpl.innerCreateSession: Created session 907154772 for com.domotz.app
12-10 07:20:57.467 D/Finsky  (1447): [1] InstallerImpl.kick: Installer kick - starting com.domotz.app
12-10 07:20:57.797 D/Finsky  (1447): [1] DownloadImpl.setState: Duplicate state set for 'com.domotz.app' (0). Already in that state
12-10 07:20:57.798 D/Finsky  (1447): [1] DownloadQueueImpl.add: Download com.domotz.app added to DownloadQueue
12-10 07:20:57.800 D/Finsky  (1447): [1] DownloadImpl.setState: com.domotz.app from 0 to 1.
12-10 07:20:57.824 D/Finsky  (1447): [1] StartNextDownloadRunnable.run: Download com.domotz.app starting
12-10 07:20:57.853 D/Finsky  (1447): [1681] DownloadQueueImpl$7.run: Enqueued com.domotz.app as content://downloads/my_downloads/288
12-10 07:20:57.863 D/Finsky  (1447): [1] DownloadImpl.setState: com.domotz.app from 1 to 2.
12-10 07:20:57.877 D/Finsky  (1447): [1] DownloadQueueImpl.onStart: com.domotz.app: onStart
12-10 07:20:57.926 D/Finsky  (1447): [1] DownloadQueueImpl.notifyProgress: com.domotz.app: onProgress 0/-1 Status: 192.
12-10 07:21:00.801 D/Finsky  (1447): [1] DownloadQueueImpl.notifyProgress: com.domotz.app: onProgress 5071690/5071690 Status: 200.
12-10 07:21:00.832 D/Finsky  (1447): [1] DownloadImpl.setState: com.domotz.app from 2 to 3.
12-10 07:21:00.838 D/Finsky  (1447): [1] DownloadQueueImpl.onComplete: com.domotz.app: onComplete
12-10 07:21:00.839 D/Finsky  (1447): [1] DownloadQueueImpl.remove: Download com.domotz.app removed from DownloadQueue
12-10 07:21:00.842 D/Finsky  (1447): [1] InstallerTask.advanceState: Prepare to copy com.domotz.app (com.domotz.app) from content://downloads/my_downloads/288 (expect 5071690 bytes)
12-10 07:21:00.992 D/Finsky  (1447): [1696] InstallerTask$7.doInBackground$1a3e6397: com.domotz.app (com.domotz.app) (5071690 bytes) copied successfully in 137 ms
12-10 07:21:01.066 D/Finsky  (1447): [1] InstallerTask$7.onPostExecute: Successfully copied APK to update com.domotz.app (com.domotz.app)
12-10 07:21:01.071 D/Finsky  (1447): [1] InstallerTask.advanceState: Begin install of com.domotz.app
12-10 07:21:02.289 I/PackageManager.DexOptimizer(772): Running dexopt (dex2oat) on: /data/app/vmdl907154772.tmp/base.apk pkg=com.domotz.app isa=arm vmSafeMode=false debuggable=false oatDir = /data/app/vmdl907154772.tmp/oat bootComplete=true
12-10 07:21:03.502 V/BackupManagerService(772): restoreAtInstall pkg=com.domotz.app token=6 restoreSet=0
12-10 07:21:03.608 D/Finsky  (1447): [1] InstallerTask$3.installSucceeded: Successful install of com.domotz.app
12-10 07:21:03.712 D/Finsky  (1447): [1] InstallerTask.addAppShortcut: Requested shortcut for com.domotz.app
12-10 07:21:03.761 D/Finsky  (1447): [1] LibraryUtils.isAvailable: com.domotz.app available because owned, overriding [restriction=7].
12-10 07:21:04.344 D/PackageBroadcastService(2060): Received broadcast action=android.intent.action.PACKAGE_ADDED and uri=com.domotz.app
12-10 07:21:04.409 D/k       (2060): Processing package: com.domotz.app
12-10 07:21:04.428 D/GassUtils(2060): Found app info for package com.domotz.app:97003. Hash: a637366fcedc87a64c548a826359bedae5d915f5a8404d4119444679d080c6f8
12-10 07:21:04.428 D/k       (2060): Found info for package com.domotz.app in db.
12-10 07:21:04.458 I/UpdateIcingCorporaServi(32046): Updating corpora: APPS=com.domotz.app, CONTACTS=MAYBE
12-10 07:21:04.591 D/Finsky  (1447): [1] LibraryUtils.isAvailable: com.domotz.app available because owned, overriding [restriction=7].
12-10 07:21:04.612 D/Finsky  (1447): [1] PermissionPolicyService.onStartCommand: post-install permissions check for com.domotz.app
12-10 07:21:04.811 I/ActivityManager(772): START u0 {act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10000000 pkg=com.domotz.app cmp=com.domotz.app/.MainActivity} from uid 10026 on display 0
12-10 07:21:04.873 I/ActivityManager(772): Start proc 4173:com.domotz.app/u0a158 for activity com.domotz.app/.MainActivity
12-10 07:21:04.948 W/System  (4173): ClassLoader referenced unknown path: /data/app/com.domotz.app-1/lib/arm
12-10 07:21:04.992 E/AndroidRuntime(4173): Process: com.domotz.app, PID: 4173
12-10 07:21:04.992 E/AndroidRuntime(4173): java.lang.RuntimeException: Unable to start activity ComponentInfo{com.domotz.app/com.domotz.app.MainActivity}: java.lang.RuntimeException: Failed to create webview. 
12-10 07:21:04.992 E/AndroidRuntime(4173): at com.domotz.app.MainActivity.onCreate(Unknown Source)
12-10 07:21:04.993 W/ActivityManager(772):   Force finishing activity com.domotz.app/.MainActivity
12-10 07:21:05.132 D/Finsky  (1447): [1] ReferrerRebroadcaster.onPackageFirstLaunch: Package first launch for com.domotz.app
12-10 07:21:05.138 D/Finsky  (1447): [1] ExternalReferrer.access$200: Suppress referrer timestamp for com.domotz.app
12-10 07:21:05.139 D/Finsky  (1447): [1] ExternalReferrer.access$200: Referrer is empty for com.domotz.app
12-10 07:21:05.512 W/ActivityManager(772): Activity pause timeout for ActivityRecord{d5744c7 u0 com.domotz.app/.MainActivity t320 f}
12-10 07:21:06.772 I/ActivityManager(772): Process com.domotz.app (pid 4173) has died

I have playstore Webview installed (https://play.google.com/store/apps/details?id=com.google.android.webview), although same error occurs when I uninstall playstore Webview and use the built-in one.

[Lars]

We're working on fixing the issue. It should be solved later today.

[Lars]

We've released a new version on Google Play that should solve your problem, please try it and report back.

[fillibar]

I just came on to report mine crashes each time, 0.9.7b003. With an LG-G3. Clearing cache, rebooting phone did not work (I had done it prior to running but post install for a different reason).

 

Will await the new version.

[Lars]

The new version is already up on Google Play, it's 0.9.7b004.

[fillibar]

Problem solved for me.

[miji2]

Problem solved for me as well. Thank you! Now I can play.  

[KRC1]

I'm still getting an error message when I try reinstalling from google play

[Lars]

Please uninstall the app first and then install the new version.