kwiebe Posted February 3, 2021 Report Share Posted February 3, 2021 The Domotz agent was running but I noticed it was marking devices down which were not down. So I thought I would restart Synology NAS. NAS restarted OK but Domotz wasn't running. Clicked the Run button and got error: "Cannot start the package, contact Domotz support" What now? Link to comment Share on other sites More sharing options...
kwiebe Posted February 3, 2021 Author Report Share Posted February 3, 2021 Update: The agent is running again, maybe I didn't wait long enough after the NAS reboot. But I still have a device 38:94:ED:27:AA:05 which shows down but it's really up. What happens is I get a Domotz alert first saying it's up, then 3 mins later an alert saying its down. (I never get an initial alert saying its down - the first alert I get for it says it is up) Maybe I should delete the device? Link to comment Share on other sites More sharing options...
kwiebe Posted February 3, 2021 Author Report Share Posted February 3, 2021 Deleted the device but it won't come back - it's up but Domotz not seeing it Link to comment Share on other sites More sharing options...
Giancarlo Posted February 5, 2021 Report Share Posted February 5, 2021 Kwiebe, would you mind sharing access to your agent with our Support and contact us (support@domotz.com)? We will look into this for you. Link to comment Share on other sites More sharing options...
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