kwiebe 3 Posted February 3 Report Share Posted February 3 The Domotz agent was running but I noticed it was marking devices down which were not down. So I thought I would restart Synology NAS. NAS restarted OK but Domotz wasn't running. Clicked the Run button and got error: "Cannot start the package, contact Domotz support" What now? Quote Link to post Share on other sites
kwiebe 3 Posted February 3 Author Report Share Posted February 3 Update: The agent is running again, maybe I didn't wait long enough after the NAS reboot. But I still have a device 38:94:ED:27:AA:05 which shows down but it's really up. What happens is I get a Domotz alert first saying it's up, then 3 mins later an alert saying its down. (I never get an initial alert saying its down - the first alert I get for it says it is up) Maybe I should delete the device? Quote Link to post Share on other sites
kwiebe 3 Posted February 3 Author Report Share Posted February 3 Deleted the device but it won't come back - it's up but Domotz not seeing it Quote Link to post Share on other sites
Giancarlo 55 Posted February 5 Report Share Posted February 5 Kwiebe, would you mind sharing access to your agent with our Support and contact us (support@domotz.com)? We will look into this for you. Quote Link to post Share on other sites
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