Synology Agent Down - Error Cannot start the package

[kwiebe]

The Domotz agent was running but I noticed it was marking devices down which were not down.  So I thought I would restart Synology NAS.  NAS restarted OK but Domotz wasn't running.  Clicked the Run button and got error:

 

"Cannot start the package, contact Domotz support"

 

What now?

[kwiebe]

Update:  The agent is running again, maybe I didn't wait long enough after the NAS reboot.

 

But I still have a device 38:94:ED:27:AA:05 which shows down but it's really up.

 

What happens is I get a Domotz alert first saying it's up, then 3 mins later an alert saying its down.  (I never get an initial alert saying its down - the first alert I get for it says it is up)

 

Maybe I should delete the device?

[kwiebe]

Deleted the device but it won't come back - it's up but Domotz not seeing it

[Giancarlo]

Kwiebe, would you mind sharing access to your agent with our Support and contact us (support@domotz.com)? We will look into this for you.