QNAP Agent install hangs

[James 0]

Agent install hangs at 75% when installing (see attach pic) on QNAP (version 4.2.0). This is using dmotz-qnap-x86-1.0.0-182.qpkg.

 

Any ideas ?

 

James

 

 

[Silvio 27]

Hi James,

just need a bit o patience. QTS has a strange way of calculating this % (looks like it is based on the number of files rather than their size). If you can wait a bit more, you will see everything installed.

 

Just as a fresh piece of news: we have just been approved for the official QNAP app store. We have put there a slightly newer version that improves a bit also the download part. Can I ask you to try from there? Thank you!

[miji2 2]

@Silvio not showing up on the QNAP app store for me just yet .. do we need to uninstall the manually-installed domotz agent or just sit tight as it's too early?

[Silvio 27]

If you have QTS 4.2.0 should be in the app store (see under Home Automation). If you have QTS 4.2.1, it looks like they haven't put there yet (might come soon). Anyway we will announce this more officially at a latter stage

[miji2 2]

ok, thanks!

[James 0]

I have 4.2.0 and I have checked under "Home Automation" and it shows only one app there and it is not domotz. 

 

When I logged in to QTS it showed there was a background task and when I clicked on, it showed the Domotz install at 80% so that must have been running since a day ago. I couldn't stop the task so I rebooted the server and then attempted the manual install and went and had dinner. On returning it shows the install stuck at 75% again.

 

 

[Silvio 27]

That is really strange.

If you have an x86 qnap, domotz should appear in the store, like in he picture below.

If instead you have an ARM-based processor, then domotz is not available yet. We are planning to support it soon (our team is working at it these days).

Can you just tell me which QNAP model do you have?

Thx

 

[James 0]

OK that is it. Checking my model is TS-412 and that apparently is ARM chip - so that makes sense now. That is a pity, I will have to wait. Thanks

[Silvio 27]

But it might come very soon... Keep you posted - and I hope you are willing to be one of the first trying that.

Thanks

[James 0]

I sure will - Can you email me when it is available, happy to try beta too

[Torben 0]

On 24/1/2016 at 10:52 PM, James said:

Agent install hangs at 75% when installing (see attach pic) on QNAP (version 4.2.0). This is using dmotz-qnap-x86-1.0.0-182.qpkg.

 

Any ideas ?

 

James

 

 

I have same issue, just mine happens with 80% and stops for days.

 

OP sys is: 4.3.3 on TS-879 ECS Pro.

[Mauro 1]

2 hours ago, Torben said:

I have same issue, just mine happens with 80% and stops for days.

 

OP sys is: 4.3.3 on TS-879 ECS Pro.

 

Hi Torben, 
The device mentioned in your post seems to be an x64 architecture.

We created a new package that should solve your problem. The package is almost ready to be uploaded on the market and you should be able to install it manually.

You can download it from this url

https://s3-eu-west-1.amazonaws.com/domotz-temporary/domotz-qnap-x64-4.3.0-2.1.3-preprod.qpkg

 

If you need help in order to install it manually you should follow these steps

• - Download domotz qpkg packet ffrom the link above
• - open "app center" on your qnap
• - Click on "install manually" , select the downloaded package and install it

 

hope this can help you enjoying Domotz

 

Regards 

Mauro 

 

 

[Silvio 27]

Confirm this works also on HS-251 and other models. We have  submitted to QNAP to publish on the stores. In the meantime use the above link.