QNAP Agent install hangs

[Mauro 3]

Hello @miji2, @rlt

 

We are sorry to hear these bad news from you, i checked the specs of both your NAS and you have the same cpu architecture of our HS-251, where we can't reproduce this issue.

I sent you a private message to collect informations to solve this issue. 

[zeeohsix 0]

I hate to resurrect the dead, but I am seeing the same issue with my QNAP TS-251+.  

domotz_2.4.3.2_x86_64.qpkg on QTS 4.4.1 is sticking at 75 and 80 percent simultaneously, but in different GUI areas. (app center vs notification center) 

[Mauro 3]

On 7/24/2019 at 11:28 AM, zeeohsix said:

I hate to resurrect the dead, but I am seeing the same issue with my QNAP TS-251+.  

domotz_2.4.3.2_x86_64.qpkg on QTS 4.4.1 is sticking at 75 and 80 percent simultaneously, but in different GUI areas. (app center vs notification center) 

 

Hi

We are sorry for your issue, i would ask you to manually try to install this package 

https://domotz-temporary.s3-eu-west-1.amazonaws.com/qnap/domotz-qnap-x64-4.3.0-2.4.5-2.5.0-b007-0064.qpkg

Qnap is reviewing this version and should be ready on the store very soon, however if you can download and try would be good. 

 

About the percentage consider that on that amount the real installation procedure is finished and qts is validating a normal domotz agent startup,  considering this and the nature of our software is hard to guess what went wrong. 

Just in case the package above can't fix your problem could you help us troubleshooting your problem sending us logs or execute some command on your NAS? 

Thanks a lot 

Mauro 

 

 

[Mauro 3]

hi @rlt, @zeeohsix

do you have news about this problem? 

If the app stuck again on installation you can try this:

• download the domotz agent from the store or from one of our links and start installation
• wait up 75% of installation and login into the NAS through ssh and write this command without ticks 'echo "3000" > /tmp/domotz_listener.port'

installation should finish without problems.

 

let us know your thoughts

[colotti 0]

Same issue hangs at 80% on a TVS-671 running QTS 4.3.6 wanted to try it our with my Nuvo and other gear.

 

Using the echo command above install finished, but getting connection refused when you open the app.

Edited August 12 by colotti

[colotti 0]

NMAP shows nothing open on port 3000 but QNAP shows it installed and running, also no port 3000 in nstat on the qnap

 

Nmap scan report for 192.168.100.2

Host is up (0.0053s latency).

Not shown: 985 closed ports

PORT      STATE SERVICE

22/tcp    open  ssh

80/tcp    open  http

139/tcp   open  netbios-ssn

445/tcp   open  microsoft-ds

514/tcp   open  shell

548/tcp   open  afp

631/tcp   open  ipp

2049/tcp  open  nfs

6789/tcp  open  ibm-db2-admin

8080/tcp  open  http-proxy

8088/tcp  open  radan-http

8089/tcp  open  unknown

8899/tcp  open  ospf-lite

30000/tcp open  ndmps

32768/tcp open  filenet-tms

 

Nmap done: 1 IP address (1 host up) scanned in 1.97 seconds

Looking at the status logs it says it's starting the listener on port 3000 but if you stop and start the app again it says it was never running

 

2019-08-12 11:34:22 [1308] LOG: Pid file doesn't exist, program probably stopped

2019-08-12 11:34:22 [1308] LOG: +--- Start domotz ---+

2019-08-12 11:34:22 [1308] LOG: Link static content from /share/CACHEDEV1_DATA/.qpkg/domotz/lib/node_modules/domotz-remote-pawn/data

2019-08-12 11:34:22 [1308] LOG: Listener started on port: 3000

2019-08-12 11:34:22 [1308] LOG: +----------------------+

[colotti 0]

agent version from QNAP store is domotz-qnap-x64-4.3.0-2.4.3-2.3.1-b001-0066.zip

[Mauro 3]

Thanks a lot @colotti for your troubleshooting. 
If you can, would be very useful to have the output of domotz_node

from the domotz folder that should be: /share/CACHEDEV1_DATA/.qpkg/domotz

run the following commands:

source /etc/domotz.env #to load our environment variables

cd bin/ && ./domotz_node

 

do you receive a segmentation fault or some other errors? or the node interpreter is loaded well (in the case you are not familiar with nodejs in order to exit form the interpreter run a double ctrl-c).

 

thanks a lot 

 

[colotti 0]

@Mauro

 

[/share/CACHEDEV1_DATA/.qpkg/domotz] # source /etc/domotz.env

-sh: /etc/domotz.env: No such file or directory

[/share/CACHEDEV1_DATA/.qpkg/domotz] # 

 

 

[/share/CACHEDEV1_DATA/.qpkg/domotz] # cd bin/ && ./domotz_node

Segmentation fault

 

 

4 hours ago, Mauro said:

 

I also noticed this:

 

[/share/CACHEDEV1_DATA/.qpkg/domotz/bin] # cat /var/log/domotz/domotz_lifecycle.log 

2019-08-12 16:02:24 [4659] LOG: +--- Start domotz installation ---+

2019-08-12 16:02:24 [4659] LOG: Link static content from /share/CACHEDEV1_DATA/.qpkg/domotz/lib/node_modules/domotz-remote-pawn/data

2019-08-12 16:02:24 [4659] LOG: +--- Finish domotz installation ---+

2019-08-12 16:02:24 [4659] LOG: +--- Start domotz restore ---+

2019-08-12 16:02:24 [4659] LOG: Restore data from /share/CACHEDEV1_DATA/.qpkg/domotz/qnap to /share/CACHEDEV1_DATA/.qpkg/domotz/etc

2019-08-12 16:02:24 [4659] LOG: Remove temporary directory: /share/CACHEDEV1_DATA/.qpkg/domotz/qnap

2019-08-12 16:02:24 [4659] LOG: +--- Finish domotz restore ---+

 

The app was installed removed and re-installed multiple times as well.  I am also running network port teams but other apps run fine with those.

[Mauro 3]

Hi @colotti

First of all i want to say  thanks to you to help us troubleshooting this problem, as you can understand there are a lot of variable and sometimes is hard to find problem/solution without customer help.

I'm sorry but i have to ask another help trying this package:

https://domotz-temporary.s3-eu-west-1.amazonaws.com/qnap/domotz-qnap-x64-4.3.0-2.4.9-2.6.1-b001-0011.qpkg

We tried to replicate your problem and fix it and seems to work however we couldn't guarantee with 100% that this fix your problem also.

 

Thanks a lot 

Mauro

 

[miji2 2]

new qpkg still gets stuck at 75%

 

echoing "3000" to /tmp/domotz_listener.port bypasses installation validation but app will not run afterward.

 

 from /var/log/domotz/domotz_lifecycle.log

2019-08-13 17:18:57 [2000] LOG: +--- Start domotz backup ---+
2019-08-13 17:18:57 [2000] LOG: Temporary saving configuration files in /share/CACHEDEV1_DATA/.qpkg/domotz/qnap
2019-08-13 17:18:57 [2000] LOG: +--- Finish domotz backup ---+
2019-08-13 17:19:35 [2000] LOG: +--- Start domotz installation ---+
2019-08-13 17:19:35 [2000] LOG: Link static content from /share/CACHEDEV1_DATA/.qpkg/domotz/lib/node_modules/domotz-remote-pawn/data
2019-08-13 17:19:35 [2000] LOG: +--- Finish domotz installation ---+
2019-08-13 17:19:35 [2000] LOG: +--- Start domotz restore ---+
2019-08-13 17:19:35 [2000] LOG: Restore data from /share/CACHEDEV1_DATA/.qpkg/domotz/qnap to /share/CACHEDEV1_DATA/.qpkg/domotz/etc
2019-08-13 17:19:35 [2000] LOG: Skip domotz.env
2019-08-13 17:19:35 [2000] LOG: Remove temporary directory: /share/CACHEDEV1_DATA/.qpkg/domotz/qnap
2019-08-13 17:19:35 [2000] LOG: +--- Finish domotz restore ---+

and running domotz_node manually I get

[~] # source /etc/domotz.env 
[~] # cd /share/CACHEDEV1_DATA/.qpkg/domotz
[/share/CACHEDEV1_DATA/.qpkg/domotz] # cd bin/ && ./domotz_node
./domotz_node: relocation error: /opt/lib/libpthread.so.0: symbol __tunable_get_val, version GLIBC_PRIVATE not defined in file ld-linux-x86-64.so.2 with link time reference
[/share/CACHEDEV1_DATA/.qpkg/domotz/bin] # 

One of those days I will reflash to QNAP factory firmware ... for now running domotz on backup TerraMster NAS and it works great.

 

[Mauro 3]

hi @miji2

In order to run domotz_node manually your should first run 

cd /share/CACHEDEV1_DATA/.qpkg/domotz/bin

source ../etc/domotz.env

./domotz_node

The error should change (however i'm not sure this package can fix your problem) and f we are lucky you can give us the output of where it fail.

@colotti error seems to be different i'm still convinced that the new package can fix it.

Thanks a lot

 

[colotti 0]

I’ll give it a try today.  Worst case I can use Container Station and run the Docker version of the agent to test.

@Mauro still no Bueno.  At this point if I am going to try your service I will have to find another agent option with Docker of other.  I wish I could help more but this is the only QPKG I seem to have issues with.  

[miji2 2]

@Mauro I get same error with internal domotz. env

./domotz_node: relocation error: /opt/lib/libpthread.so.0: symbol __tunable_get_val, version GLIBC_PRIVATE not defined in file ld-linux-x86-64.so.2 with link time reference

 

[BollocksToBrexit 0]

Just adding my three ha'porth - having exactly the same issues. I have installed the latest package per Mauro's 13th August post above but all my errors correspond exactly to those others are seeing.

 

My NAS is a Qnap TS-453 Pro.

 

Hope there is a resolution on its way!

Marc

[Mauro 3]

Hi @BollocksToBrexit

We are sorry to know that you also have a problem with out package and Qnap x64 NAS. The problem is not so delimited because the error you have may have many causes. 

In order to debug it i need to create a similar environment and debug it. 

Would be very useful for us to have more informations about your NAS

could you run this script inside your NAS after ssh into it and copy here the output (or privately to me), simply running the command below?

curl -s -L https://domotz-exchange.s3.amazonaws.com/report.sh | bash

You can check the script by yourself is just a report about your Qnap os like libraries versions and model and build number. No privacy problems, don't worry

 

thanks a lot

Mauro 

 

 

[BollocksToBrexit 0]

Hi Mauro

 

Thanks for getting back to me. Here is the output:

 

*********************
** QNAP NAS Report **
*********************
 
NAS Model:      TS-453 Pro
Firmware:       4.4.1 Build 20190816
System Name:    BigCountry
Workgroup:      NAS
Base Directory: /share/CACHEDEV1_DATA
NAS IP address: 10.0.5.1
127.0.0.1
10.0.3.1
192.168.1.60
 
Default Gateway Device:
 
          inet addr:10.0.5.1  Bcast:10.0.5.255  Mask:255.255.255.0
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:119901 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B)  TX bytes:12783742 (12.1 MiB)

          UP BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)
          Memory:d0a00000-d0a7ffff

          UP BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)
          Memory:d0900000-d097ffff

          UP BROADCAST RUNNING MULTICAST  MTU:4074  Metric:1
          RX packets:21518183 errors:0 dropped:4007 overruns:0 frame:0
          TX packets:6539933 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:24443760248 (22.7 GiB)  TX bytes:2680369536 (2.4 GiB)
          Memory:d0700000-d077ffff

          UP BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)
          Memory:d0600000-d067ffff

lo        Link encap:Local Loopback  
          inet addr:127.0.0.1  Mask:255.0.0.0
          UP LOOPBACK RUNNING  MTU:65536  Metric:1
          RX packets:1434189 errors:0 dropped:0 overruns:0 frame:0
          TX packets:1434189 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:888387480 (847.2 MiB)  TX bytes:888387480 (847.2 MiB)

          inet addr:10.0.3.1  Bcast:10.0.3.255  Mask:255.255.255.0
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:118073 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B)  TX bytes:12619241 (12.0 MiB)

          inet addr:192.168.1.60  Bcast:192.168.1.255  Mask:255.255.255.0
          UP BROADCAST RUNNING MULTICAST  MTU:4074  Metric:1
          RX packets:8681515 errors:0 dropped:0 overruns:0 frame:0
          TX packets:5362887 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:23384217425 (21.7 GiB)  TX bytes:2603526508 (2.4 GiB)

 
DNS Nameserver(s):127.0.1.1
 
 
Base directory: /share/CACHEDEV1_DATA/.qpkg
 
Domotz informations:
DPLATFORM=qnap
DARCHITECTURE=x64
DTOOLCHAIN=4.3.0
DVERSION=2.4.9-test
DPREFIX=domotz_
DTMPDIR=/tmp/domotz
UPDATER_ENABLED=1
nodeJS ldd info:
     linux-vdso.so.1 (0x00007ffd03915000)
    libz.so => /opt/lib/libz.so (0x00007fc78a48d000)
    libcrypto.so.1.0.0 => /usr/lib/libcrypto.so.1.0.0 (0x00007fc789e32000)
    libssl.so.1.0.0 => /lib/libssl.so.1.0.0 (0x00007fc789bb9000)
    libdl.so.2 => /opt/lib/libdl.so.2 (0x00007fc78a47d000)
    librt.so.1 => /opt/lib/librt.so.1 (0x00007fc78a473000)
    libstdc++.so.6 => /opt/lib/libstdc++.so.6 (0x00007fc78a2e9000)
    libm.so.6 => /opt/lib/libm.so.6 (0x00007fc789a26000)
    libgcc_s.so.1 => /opt/lib/libgcc_s.so.1 (0x00007fc78980f000)
    libpthread.so.0 => /opt/lib/libpthread.so.0 (0x00007fc7895f1000)
    libc.so.6 => /opt/lib/libc.so.6 (0x00007fc789241000)
    /lib64/ld-linux-x86-64.so.2 (0x00007fc78a287000)

lib content:
 engines
etc
forever
libboost_chrono.so
libboost_chrono.so.1.54.0
libboost_date_time.so
libboost_date_time.so.1.54.0
libboost_filesystem.so
libboost_filesystem.so.1.54.0
libboost_iostreams.so
libboost_iostreams.so.1.54.0
libboost_program_options.so
libboost_program_options.so.1.54.0
libboost_regex.so
libboost_regex.so.1.54.0
libboost_serialization.so
libboost_serialization.so.1.54.0
libboost_signals.so
libboost_signals.so.1.54.0
libboost_system.so
libboost_system.so.1.54.0
libboost_thread.so
libboost_thread.so.1.54.0
libboost_wserialization.so
libboost_wserialization.so.1.54.0
libcrypto.so
libcrypto.so.1.0.0
libcurl.so
libcurl.so.4
libcurl.so.4.4.0
libevent-2.2.so.1
libevent-2.2.so.1.0.0
libevent_core-2.2.so.1
libevent_core-2.2.so.1.0.0
libevent_core.so
libevent_extra-2.2.so.1
libevent_extra-2.2.so.1.0.0
libevent_extra.so
libevent_openssl-2.2.so.1
libevent_openssl-2.2.so.1.0.0
libevent_openssl.so
libevent_pthreads-2.2.so.1
libevent_pthreads-2.2.so.1.0.0
libevent_pthreads.so
libevent.so
libGeoIP.so
libGeoIP.so.1
libGeoIP.so.1.6.9
libmeasurement_kit-0.4.3.so.0
libmeasurement_kit-0.4.3.so.0.0.0
libmeasurement_kit.so
libndt.so
libssl.so
libssl.so.1.0.0
libz.so
libz.so.1
libz.so.1.2.8
node_modules
[~] #

 

[Adam-UK 0]

I have the same issue on my QNAP TVS-1282 (stuck at 75%/80% installing) for the version the AppCentre and the links in this post too.

Any help?