Jump to content

Domotz Warranty


Recommended Posts



I have two Domotz boxes that seem to keep freezing and then show as offline on our account. We unplug the power for a minute or so which gets them back online but a couple of days later they show offline again. Neither locations are particularly hot and cannot see any reason for it to happen. 


If you can advise how best to deal with this






Link to comment
Share on other sites

Hi Paul,

I am so sorry for the experienced inconvenience.

For future cases like this, please keep in mind to always count on the Domotz Support Team and send your query directly to support@domotz.com.

Please note that many factors can obstruct the communication between the Agent and the Cloud, so you need to make sure all requirements are met. DHCP and DNS issues are the most common.

Please share your Agent with the support team and let them investigate and offer you a solution.

I hope this is helpful. Have a lovely day!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Create New...