Jump to content
Sign in to follow this  
giojohn

Onlie/offline removal of hardware

Recommended Posts

giojohn

I removed a device that was showing up as "offline". i thought that at the next scan of the network it would re-list this item as online/offline, but it has no showed up again. How can I put the hardware item back in the list of Devices?

 

Share this post


Link to post
Share on other sites
Lars

What device was it you removed? Has it shown up again by now? If not, would you allow the software team here to take a closer look at what's going on?

Share this post


Link to post
Share on other sites
giojohn

It is my Nest Smoke Alarm/CO2 detector. 

It showed up this morning albeit it is stating it is offline, yet the Nest APP states it is online.

Sure you can take a closer look at it.

 

MAC: ending in 33:B8

 

Share this post


Link to post
Share on other sites
Giancarlo

@giojohn, it seems a strange behavior in the identification of the NEST alive status. Our team is investigating in this issue with a more general approach, in order to identify its root cause.

 

As a matter of fact the device seems to connect to and disconnect from the IP network multiple times (e.g. last time around 16 hours ago, but for few minutes). Did you perform any action at that time?

Share this post


Link to post
Share on other sites
GeorgiTsatsev

@giojohn, according with our research Nest Smoke alarm can be a battery powered device. If you have the battery powered some alarm then the behavior can be explained by the device not being connected to the network 100% of the time because it is trying to preserve battery. 

 

From our first test of this type of devices, and accordingly with official documentation for Nest Protect, the device would show up as offline if it has not connected to the Internet in 2 days or more. (source https://nest.com/uk/support/article/Troubleshooting-Nest-Protect-s-Wi-Fi-connection ). So when it appears online in the Nest app may not mean it is currently connected to the wifi network, but that it has checked in for the past two days (it sends heartbeat messages not very often).

Since the Domotz Agent alive check is about constant connectivity on the network, this kind of device would appear as offline. 

 

However, we are working in integrating Nest support in our solution.

In this case the Nest Smoke Sensor will be included in this kind of support for monitoring and remote maintenance.

We'll keep you posted on the status of this integration.

Share this post


Link to post
Share on other sites
giojohn
On 2/26/2016 at 3:00 AM, GeorgiTsatsev said:

@giojohn, according with our research Nest Smoke alarm can be a battery powered device. If you have the battery powered some alarm then the behavior can be explained by the device not being connected to the network 100% of the time because it is trying to preserve battery. 

 

From our first test of this type of devices, and accordingly with official documentation for Nest Protect, the device would show up as offline if it has not connected to the Internet in 2 days or more. (source https://nest.com/uk/support/article/Troubleshooting-Nest-Protect-s-Wi-Fi-connection ). So when it appears online in the Nest app may not mean it is currently connected to the wifi network, but that it has checked in for the past two days (it sends heartbeat messages not very often).

Since the Domotz Agent alive check is about constant connectivity on the network, this kind of device would appear as offline. 

 

However, we are working in integrating Nest support in our solution.

In this case the Nest Smoke Sensor will be included in this kind of support for monitoring and remote maintenance.

We'll keep you posted on the status of this integration.

Thanks for the update.

On 2/25/2016 at 11:48 PM, Giancarlo said:

@giojohn, it seems a strange behavior in the identification of the NEST alive status. Our team is investigating in this issue with a more general approach, in order to identify its root cause.

 

As a matter of fact the device seems to connect to and disconnect from the IP network multiple times (e.g. last time around 16 hours ago, but for few minutes). Did you perform any action at that time?

Thanks for the update GeorgiTsatsev gave me more details of this issue with Nest Alarm.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...