Can't connect to devices

[ilkevinli 9]

Hi,

    I have tried connecting to multiple devices on my network using both the portal and the app and for all devices I get the following error:

Errr... something might be wrong. It could be for many reasons (please check our FAQ). Can you please check the port is correct and try again?

 

I'm not sure what the issue is. It did work at one time, but I haven't tried it in a while. I'm not sure what to check. The link for the FAQ in the error, says nothings found. Thanks

Edited April 7, 2016 by ilkevinli

[Silvio 27]

Hi,

Do you get this systematically or occasionally? it would hep our investigtion if you could tell me (private message better) the name of the agent and a device that does not work, so that we can check our logs.

 

Please also note we are improving this feature in the app and will be released today night or tomorrow in the webapp (and few days after for android and iOS). This will include telnet and ssh.

 

[ilkevinli 9]

Hi,

    Is there an update to this ?

[Silvio 27]

Giancarlo is investigating and contacting you to investigate. Sounds something related to DSM 6.0...