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DeanB

Error when logging in ?

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DeanB

Just installed on Synology DS414Slim


Agent is running but when i login with validated Domotz account it just says error.

 

I tried to create a new account, but the Country dropdown doesnt work, so not possible.


Tried via Chrome, Edge, Firefox and get same result.

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GeorgiTsatsev

Hi Dean,

 

We will look into the problem you are experiencing.

 

In order to help us investigate this issue further can you answer the following questions:

  • Can you confirm you have installed the correct package(Marvel Armada 370)?
  • Have you tried reinstalling the agent?
  • Is the account and password you are trying to log in the same as the one you use for the portal?

 

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DeanB
2 hours ago, GeorgiTsatsev said:

Hi Dean,

 

We will look into the problem you are experiencing.

 

In order to help us investigate this issue further can you answer the following questions:

  • Can you confirm you have installed the correct package(Marvel Armada 370)?
  • Have you tried reinstalling the agent?
  • Is the account and password you are trying to log in the same as the one you use for the portal?

 

 

Thanks Georgi - think i'm probably wasting your time - just realised it probably the firewall block access from NAS to your servers

 

I will get my firewall man to put in some exceptions !!


Thanks for your response

 



Dean

 

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