DeanB Posted May 18, 2016 Report Share Posted May 18, 2016 Just installed on Synology DS414Slim Agent is running but when i login with validated Domotz account it just says error. I tried to create a new account, but the Country dropdown doesnt work, so not possible. Tried via Chrome, Edge, Firefox and get same result. Quote Link to comment Share on other sites More sharing options...
GeorgiTsatsev Posted May 18, 2016 Report Share Posted May 18, 2016 Hi Dean, We will look into the problem you are experiencing. In order to help us investigate this issue further can you answer the following questions: Can you confirm you have installed the correct package(Marvel Armada 370)? Have you tried reinstalling the agent? Is the account and password you are trying to log in the same as the one you use for the portal? Quote Link to comment Share on other sites More sharing options...
DeanB Posted May 18, 2016 Author Report Share Posted May 18, 2016 2 hours ago, GeorgiTsatsev said: Hi Dean, We will look into the problem you are experiencing. In order to help us investigate this issue further can you answer the following questions: Can you confirm you have installed the correct package(Marvel Armada 370)? Have you tried reinstalling the agent? Is the account and password you are trying to log in the same as the one you use for the portal? Thanks Georgi - think i'm probably wasting your time - just realised it probably the firewall block access from NAS to your servers I will get my firewall man to put in some exceptions !! Thanks for your response Dean Quote Link to comment Share on other sites More sharing options...
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