Domotz Agent Down

[vwpower44 0]

I have three Agents in the field.  Two at clients houeses, and one in my house.  the one in my house went offline 5 days ago.  I have unplugged the Domotz Box, and plugged is it back in.  I have also powered it off and one from the front.  It still keeps showing up as offline.  I can ping it on my network, and Fing also sees it.  Not sure what is going on.  My other two agents are working fine.  Any ideas?

[Tommaso 1]

Did you write to domotz support? It might be an issue related to the file system or to the connectivity.
Please provide them the MAC address of the device.

[Giancarlo 39]

This has been managed through support.