Agent Info- Agent Reset

[Remimtz 0]

Hello, 

 

Having a lil bit of trouble, i can not rest my agent under my agent info,

 

had the device on a personal account, need to move it to out company account. the device license expired today.

 

I tried with Chrome and explorer, thinking it was a browser issue, same result not able to reset agent.

 

Attached is a picture of my browser.

 

Thank you!

 

 

[Giancarlo 35]

This has been managed as support.

 

Anyway, in order to delete/reset an agent:

1. Stop the Agent (either physically disconnect the Box or stop on NAS/pi) 

2. access to the Portal:

https://portal.domotz.com

3. From the Agent tab, select the "Edit" of the agent to Delete, and press on Delete

 

Note: all the configurations performed for the agent will be permanently deleted