No reply from support or on the forum.

[Webcentrik 0]

I have responded, over 48 hours ago, to a support email and have had no response. I’ve posted on the forum and no reply.  

 

Are you not supporting raspberry pi installs anymore?

[henriquesalvador 8]

Dear user,

 

as a member of the support team, I would like to mention that we usually reply to any support request within few hours. In your case I see your ticket was taken by our CTO who wanted to reply you directly. Perhaps he has been too busy recently, but I will make sure to chase him and provide you with a feedback.

 

With regard to the support for the Raspberry Pi, we continue to support that, and as a matter of fact, we are providing the newer package version through the Domotz Portal.

 

Thanks for your understanding

[Webcentrik 0]

The newer package is great but I’ve got to truck roll to 7 sites to update them. What’s to say you don’t do the same thing in six months time when I’ve got another 10 out there that you brick with a software update and then I have 17 to manually update? Who pays for that clearly not my subscription cost. 

[Silvio 27]

Hope everything will go fine with the solution we have provided for the current emergency.

Going forward:

- the Domotz Box has a good provisioning channel able to recover everything

- our team is working and making more and more powerful and robust also our packages for DIY installations