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Violet error "Action disabled" when pausing devices


Jeff
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In Violet, I receive an error stating "Action disabled This feature is not available with the current configuration" when trying to pause devices.

I'm hoping someone else has run into this error and knows how to solve it.

I'm pretty sure it should work as my Fingbox is able to pause devices.

 

I am running the Domotz agent on a Raspberrypi for testing as an alternative to buying and individual Fingbox for each VLAN I have.

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The "pause" functionality is only available through the Domotz Box (available through Luxul, Trendnet, Krika and other partners). It is not available on the self installed version of the Domotz Agent (e.g. the Raspberry PI).

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  • 1 month later...

Is there a technical reason for this or is it a commercial decision? I would love to have this feature, but Domotz pro boxes in my region are fairly expensive. 

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  • 3 weeks later...

Oops. Didn't have reply notifications turned on.. Canada

On 3/28/2018 at 2:30 PM, Giancarlo said:

There is a technical reason for this limitation. Which country are you located?

 

Edited by boojew
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  • 2 weeks later...
  • 2 weeks later...

Sorry for the delay in getting back to you.

 

You might check purchasing the Domotz Box directly on Krika store.

 

Alternatively ADI I'm aware sell the Domotz boxes as well (re-branded Luxul and Trendnet).

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  • 3 years later...

I get this action disabled as well in violet when accessing one particular ipad. The other ipads work. This one that does not is an ipad 4 i believe, while the others are 5's. It says there are no devices that can be paused. I am using the built in domotz agent in my ABR-4500

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Hi "soloithz",

I hope your day has been great.

 

In case like this, please feel free to enable the remote collaboration for our engineers, so they could investigate and come back with the resolution. The official customer support channel is at support@domotz.com.

 

One you raise a service ticket and grand us access, we will conduct an investigation and find the solution.

 

Have a wonderful day!

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