Jump to content

Network issues and agent reset


Sherif

Recommended Posts

Hello team,

Why can I not reset an agent with a lifetime subscription? The option is not available. I tried to make changes in the network section of the agent and now its no longer accessible.

Also, I have a router with 2 ports (ubiquiti edge router), one is configured as 192.168.89.1/24 (domotz is on this subnet through unmanaged switch) and the other is 192.168.20.1/24 connected to a different unmanaged switch

How can I get domotz to scan across this network as well? The network section in agent isn’t clear as to how to add a subnet. Note, there are no vlans configured here and I don’t need any.

Thanks

Link to post
Share on other sites
Giancarlo

The lifetime license cannot be cancelled or transferred to another box (unless in case of failure of the Box / RMA): it is linked to the physical box. You cannot Reset that agent and recover the credits. 

 

In case of RMA, Domotz can migrate the license and all the data to a new physical device as a Backoffice activity (please contact support). 

For configuring the agent to monitor another subnet you need to make sure its under the advanced plan first and then go to the device's tile.

On the top you will see a " + Manual Devices or Subnets" (tab/click on it) --> Configure a Private subnet scan --> Add a Private Subnet.

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...