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More granular agent grouping/filtering


grossmat
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Greetings. It would be great if there was a way to leverage the customer ID and location fields for agent grouping within the web portal. Giancarlo had shown 'team members' as a possible workaround, but filtering to client and then location would go a long way to reducing clutter and better managing larger deployments. 

 

Cheers, Matt

Edited by grossmat
clarify subject
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