Notification / email

[Babgond 1]

Hello,

Is it possible to send notification emails when a device is offline to an email address. different from the account?

I log in with my account on Domotz Portal. Notifications when there is a problem also arrive on this mailbox.
I would like notifications to arrive on another mailbox.

Thank you

[Giancarlo 31]

At the moment the email notification is user related, and restricted to the account setting the alert on the device/agent level.

 

However, it is possible to configure an additional account (from the Portal --> Team Management --> Add Field Operator, with access to selected Agents or Team Member, with access to all the Agents). Then, using that new account, you should be able to configure the Alert on the specific device so that the specific email address used for that Account receive the email notification.

 

However, we are working on the implementation of a more generic concept of notification, where users will be allowed to select a different email address to receive email notification at the Team level: therefore any single team member can use that single (or multiple) email addresses to receive notifications.

[jburk 0]

On 10/27/2018 at 11:51 AM, Giancarlo said:

However, we are working on the implementation of a more generic concept of notification, where users will be allowed to select a different email address to receive email notification at the Team level: therefore any single team member can use that single (or multiple) email addresses to receive notifications.

 

How soon is this roadmapped for? I need to notify my ticketing system, and also notify the customer on some devices as well.

[Giancarlo 31]

If there will be no blocking issue or other priorities arise, within Q1 2019 we should be able to allow this type of Team Alert configuration.

 

At the moment the easiest way to notify both a ticketing system, as well as a customer, is through the usage of the group email.