PaulOutram Posted December 18, 2018 Report Share Posted December 18, 2018 I have an expired Agent that although the client doesn't want to use at the moment they may ask me to renew it in the future. If I delete the Agent will I be able to renew it and start using it again? will I be charged for the time that the Agent was deleted? Thanks Quote Link to comment Share on other sites More sharing options...
Giancarlo Posted December 18, 2018 Report Share Posted December 18, 2018 2 hours ago, PaulOutram said: I have an expired Agent that although the client doesn't want to use at the moment they may ask me to renew it in the future. If I delete the Agent will I be able to renew it and start using it again? will I be charged for the time that the Agent was deleted? Thanks You can definitely "Delete" the entire Agent from the Domotz platform. This will allow you avoiding paying for the months that the service is not used. When you will need to start using again that Agent, you will be required to be onsite for Activate from scratch. You will not been charged for the re-activation fee. Please note that by deleting the Agent, you will loose all the configuration for that agent (alerts, custom names, configured SNMP, etc). On the other hand, if a certain agent expire (you receive at least three different emails reminding that the Agent is going to expire), if you will keep that Agent configured in the Portal and you will re-activate after a few months, you will be charged with the re-activation fee. Quote Link to comment Share on other sites More sharing options...
PaulOutram Posted December 19, 2018 Author Report Share Posted December 19, 2018 Great, thanks for the help with this. Paul 1 Quote Link to comment Share on other sites More sharing options...
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