mark_FControl 0 Report post Posted February 12, 2019 Hi, I have a customer whose install was done by another compoany that has gone bust. I dont have access to the original web agent for that company. If I want to assign his agent to our new company, what's the best way to go about this? Kind Regards Mark Quote Share this post Link to post Share on other sites
Giancarlo 48 Report post Posted February 12, 2019 12 hours ago, mark_FControl said: Hi, I have a customer whose install was done by another compoany that has gone bust. I dont have access to the original web agent for that company. If I want to assign his agent to our new company, what's the best way to go about this? Kind Regards Mark For security and privacy purposes, we would need to get any confirmation from the previous company/owner of the Domotz Box and Agent data. Please contact our support, providing the MAC address of the Domotz Box. We will see what we can do for you. Quote Share this post Link to post Share on other sites
mark_FControl 0 Report post Posted February 13, 2019 Thanks - company has gone bust. The Domotz agent is on a Raspberry Pi, I should have clarified. Is it as simple as deleting the Domotz software off the Pi and re-installing? Quote Share this post Link to post Share on other sites
Giancarlo 48 Report post Posted February 14, 2019 On 2/13/2019 at 8:34 AM, mark_FControl said: Thanks - company has gone bust. The Domotz agent is on a Raspberry Pi, I should have clarified. Is it as simple as deleting the Domotz software off the Pi and re-installing? Correct. Just wipe the configuration of the Raspberry PI and install from scratch. 1 Quote Share this post Link to post Share on other sites
mark_FControl 0 Report post Posted February 21, 2019 Thanks Giancarlo Quote Share this post Link to post Share on other sites
SimonH-AV 0 Report post Posted June 3, 2019 I also have a similar issue with a domotz account set up with a company that has now ceased trading and I have been asked to take over the remote support for a customer. How do I go about achieving this with a Domotz agent? Quote Share this post Link to post Share on other sites
Giancarlo 48 Report post Posted June 3, 2019 1 hour ago, SimonH-AV said: I also have a similar issue with a domotz account set up with a company that has now ceased trading and I have been asked to take over the remote support for a customer. How do I go about achieving this with a Domotz agent? Hi Simon, do you also have a Raspberry Pi? If so, follow the instruction above. If you have a Domotz Box, for security and privacy purposes, we would need to get any confirmation from the previous company/owner of the Domotz Box and Agent data. Please contact our support (support@domotz.com), providing the MAC address of the Domotz Box. We will see what we can do for you. Quote Share this post Link to post Share on other sites
