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CeesDJNG

Cyber security features

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CeesDJNG

The new cyber security feature, with the functionally to scan TCP open ports and uPnP port forwarding, is really great. However, it´s hard to understand the decision to add this feature to the premium plan which costs 7 credits a month. Yes, for the 7 credits you get much more then the cyber security feature, but what for all the users that does not need these additional benefits? Or in other words, should Domotz not offer this cyber security feature as part of the lite plan in order to support all users with a regular security scan, and position itself as a company that care about their users cyber security?

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Giancarlo
5 hours ago, CeesDJNG said:

The new cyber security feature, with the functionally to scan TCP open ports and uPnP port forwarding, is really great. However, it´s hard to understand the decision to add this feature to the premium plan which costs 7 credits a month. Yes, for the 7 credits you get much more then the cyber security feature, but what for all the users that does not need these additional benefits? Or in other words, should Domotz not offer this cyber security feature as part of the lite plan in order to support all users with a regular security scan, and position itself as a company that care about their users cyber security?

 

Dear CeesDJNG,

 

thanks for your nice words about the new feature. We really appreciate your concern about having the Cyber Security feature as bundled in the Premium plan. As you also highlighted, the Premium Plan includes not only this features but so many other new features (one very important is the Device Response Time - currently available through the Domotz Box, Luxul Router and Raspberry Pi with snapd based agent, and soon will be available also for NAS), and also a much higher volume on other volume based features (e.g. traffic on remote connections, number of EYEs / SNMP, frequency of EYEs, number of subnets, etc). This is why the significantly higher price of the Premium plan.

 

As all the other features included only in the Premium plan, the Cyber Security feature requires a much higher activity on our cloud (which has a cost, of course). For instance, for every network that we need to monitor on the WAN side, we need to keep relatively close servers on the cloud that perform the scans (in order to minimize the impact due to internet hops in the execution of the scans). Moreover, any time we perform scans on internet through our Cloud, we have to perform maintenance activities on our side to make sure that those scans are not marked as "black-hat" activities (for example by the ISP providers). 

 

As you can understand, all the above has  a high recurring cost for us, which cannot be included in the Lite plan. In the future, we might evaluate to include that feature in the Advanced plan, but I am quite sure we will never include that feature (which again, it is subject to a very high recurring cost for us) in the Lite plan.

 

We will definitely continue to add features and improvements to the ones available in the Lite plan (some very nice feature will come soon), but we cannot add features which require more traffic, more computational activity on the cloud, or a significant maintenance cost to the Lite plan.

 

Having said that, on specific cases, and where there is a certain volume, we will be very happy to customize subscription plans, to include whatever feature a customer might need. If you are interested in such customization, and you expect to install hundreds of Domotz Agents in the near future, please feel free to contact our sales department (sales@domotz.com).

 

I appreciate your understanding.

 

Best regards,

Giancarlo

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