GeeeKaay 0 Posted April 5, 2019 Report Share Posted April 5, 2019 Hi, I installed the Domotz agent on my DS918+ a few days ago. Installation was successful; the agent started running; my devices were discovered; and I could access the Domotz portal remotely. My initial impression was that this was an impressive service and I was keen to subscribe as a home user. Unfortunately, I've run into trouble. First, the agent stopped running without any reason. I was able to run the agent again. It stopped running again after a few hours, and now I can't start the agent. Can anyone offer troubleshooting suggestions/assistance. Thanks in advance. Quote Link to post Share on other sites
Giancarlo 52 Posted April 5, 2019 Report Share Posted April 5, 2019 7 hours ago, GeeeKaay said: Hi, I installed the Domotz agent on my DS918+ a few days ago. Installation was successful; the agent started running; my devices were discovered; and I could access the Domotz portal remotely. My initial impression was that this was an impressive service and I was keen to subscribe as a home user. Unfortunately, I've run into trouble. First, the agent stopped running without any reason. I was able to run the agent again. It stopped running again after a few hours, and now I can't start the agent. Can anyone offer troubleshooting suggestions/assistance. Thanks in advance. A few weeks ago we submitted a new package to Synology team. We have a newer Agent package that may work better on this latest version of DSM, and it is for the architecture used by DS918+ (Apollolake). Please uninstall the current package and install the following package manually:https://s3-eu-west-1.amazonaws.com/domotz-temporary/syno/domotz-syno-apollolake-6.1-2.4.3-2.3.1-b001-0064.spkLet me know if you still have problems after installing the latest package. Quote Link to post Share on other sites
GeeeKaay 0 Posted April 5, 2019 Author Report Share Posted April 5, 2019 Thanks for the speedy support! Are there instructions for manual installation on a Synology box? I figured out how to install the package. I'll monitor the situation and update you on the forum. Thanks again. Quote Link to post Share on other sites
Acapiporla 0 Posted May 12, 2019 Report Share Posted May 12, 2019 Hi, I have same problem with Synology DS918+ and domotz 2.1.5. I can't download this S3 link Quote Link to post Share on other sites
Giancarlo 52 Posted May 13, 2019 Report Share Posted May 13, 2019 On 5/11/2019 at 11:46 PM, Acapiporla said: Hi, I have same problem with Synology DS918+ and domotz 2.1.5. I can't download this S3 link There is a newer version of the package for Apollolake architecture: https://s3-eu-west-1.amazonaws.com/domotz-temporary/syno/domotz-syno-apollolake-6.1-2.4.5-b002-0004.spk there will also be another one very shortly. We will submit again to the Synology store and hopefully they will get on the store soon. Quote Link to post Share on other sites
gludwig 0 Posted June 27, 2019 Report Share Posted June 27, 2019 I've also got a DS918+ and can't get domotz to work. I tried the package at the above S3 link, and it didn't work any better, although the domotz hub now appears after installation. Basically, I click on the hub (or open from the package manager), and it opens a browser tab with the correct local address on port 3000 and presents me with a login screen for domotz pro (nothing mentions a local agent). I enter my credentials and click login, but all I get is an error "can't connect to server'. I have a domotz pro account, and I can sign in to the domotz portal directly. I'm at a loss. Quote Link to post Share on other sites
Giancarlo 52 Posted June 27, 2019 Report Share Posted June 27, 2019 15 hours ago, gludwig said: I've also got a DS918+ and can't get domotz to work. I tried the package at the above S3 link, and it didn't work any better, although the domotz hub now appears after installation. Basically, I click on the hub (or open from the package manager), and it opens a browser tab with the correct local address on port 3000 and presents me with a login screen for domotz pro (nothing mentions a local agent). I enter my credentials and click login, but all I get is an error "can't connect to server'. I have a domotz pro account, and I can sign in to the domotz portal directly. I'm at a loss. please, drop an email to our support, providing the logs in the /var/log/domotz folders, so that we can better analyze the issue. Quote Link to post Share on other sites
Acapiporla 0 Posted July 29, 2019 Report Share Posted July 29, 2019 Hi, I have installed the latest version of the agent that I found in the community forum (https://s3-eu-west-1.amazonaws.com/domotz-temporary/syno/domotz-syno-apollolake-6.1-2.4.5- b002-0004.spk). The installation was correct, but at night the agent stopped and now when starting it gives me the following error: Do you know how I can correct this error? Can I attach some kind of log? Thanks! Quote Link to post Share on other sites
Silvio 29 Posted July 30, 2019 Report Share Posted July 30, 2019 Sorry the attached image seems broken. Please could you write to support@domotz.com, attaching that image? Quote Link to post Share on other sites
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