Agent cannot run on Synology DS-918+

[GeeeKaay]

Hi,

 

I installed the Domotz agent on my DS918+ a few days ago. Installation was successful; the agent started running; my devices were discovered; and I could access the Domotz portal remotely. My initial impression was that this was an impressive service and I was keen to subscribe as a home user.

 

Unfortunately, I've run into trouble. First, the agent stopped running without any reason. I was able to run the agent again. It stopped running again after a few hours, and now I can't start the agent. 

 

Can anyone offer troubleshooting suggestions/assistance. Thanks in advance.

 

[Giancarlo]

7 hours ago, GeeeKaay said:

Hi,

 

I installed the Domotz agent on my DS918+ a few days ago. Installation was successful; the agent started running; my devices were discovered; and I could access the Domotz portal remotely. My initial impression was that this was an impressive service and I was keen to subscribe as a home user.

 

Unfortunately, I've run into trouble. First, the agent stopped running without any reason. I was able to run the agent again. It stopped running again after a few hours, and now I can't start the agent. 

 

Can anyone offer troubleshooting suggestions/assistance. Thanks in advance.

 

 

A few weeks ago we submitted a new package to Synology team. 

We have a newer Agent package that may work better on this latest version of DSM, and it is for the architecture used by DS918+ (Apollolake). Please uninstall the current package and install the following package manually:

https://s3-eu-west-1.amazonaws.com/domotz-temporary/syno/domotz-syno-apollolake-6.1-2.4.3-2.3.1-b001-0064.spk

Let me know if you still have problems after installing the latest package.

 

[GeeeKaay]

Thanks for the speedy support!

 

Are there instructions for manual installation on a Synology box?

 

 

 

I figured out how to install the package. I'll monitor the situation and update you on the forum.

 

Thanks again.

[Acapiporla]

Hi,

 

I have same problem with Synology DS918+ and domotz 2.1.5.

I can't download this S3 link

[Giancarlo]

On 5/11/2019 at 11:46 PM, Acapiporla said:

Hi,

 

I have same problem with Synology DS918+ and domotz 2.1.5.

I can't download this S3 link

 

There is a newer version of the package for Apollolake architecture:

 

https://s3-eu-west-1.amazonaws.com/domotz-temporary/syno/domotz-syno-apollolake-6.1-2.4.5-b002-0004.spk

 

there will also be another one very shortly. We will submit again to the Synology store and hopefully they will get on the store soon.

[gludwig]

I've also got a DS918+ and can't get domotz to work. I tried the package at the above S3 link, and it didn't work any better, although the domotz hub now appears after installation. 

 

Basically, I click on the hub (or open from the package manager), and it opens a browser tab with the correct local address on port 3000 and presents me with a login screen for domotz pro (nothing mentions a local agent). I enter my credentials and click login, but all I get is an error "can't connect to server'. I have a domotz pro account, and I can sign in to the domotz portal directly. 

 

I'm at a loss.

[Giancarlo]

15 hours ago, gludwig said:

I've also got a DS918+ and can't get domotz to work. I tried the package at the above S3 link, and it didn't work any better, although the domotz hub now appears after installation. 

 

Basically, I click on the hub (or open from the package manager), and it opens a browser tab with the correct local address on port 3000 and presents me with a login screen for domotz pro (nothing mentions a local agent). I enter my credentials and click login, but all I get is an error "can't connect to server'. I have a domotz pro account, and I can sign in to the domotz portal directly. 

 

I'm at a loss.

 

please, drop an email to our support, providing the logs in the /var/log/domotz folders, so that we can better analyze the issue.

[Acapiporla]

Hi,

I have installed the latest version of the agent that I found in the community forum (https://s3-eu-west-1.amazonaws.com/domotz-temporary/syno/domotz-syno-apollolake-6.1-2.4.5- b002-0004.spk).

The installation was correct, but at night the agent stopped and now when starting it gives me the following error:

 

 

Do you know how I can correct this error? Can I attach some kind of log?

Thanks!

[Silvio]

Sorry the attached image seems broken. Please could you write to support@domotz.com, attaching that image?