GeeeKaay 0 Report post Posted April 5 Hi, I installed the Domotz agent on my DS918+ a few days ago. Installation was successful; the agent started running; my devices were discovered; and I could access the Domotz portal remotely. My initial impression was that this was an impressive service and I was keen to subscribe as a home user. Unfortunately, I've run into trouble. First, the agent stopped running without any reason. I was able to run the agent again. It stopped running again after a few hours, and now I can't start the agent. Can anyone offer troubleshooting suggestions/assistance. Thanks in advance. Quote Share this post Link to post Share on other sites
Giancarlo 30 Report post Posted April 5 7 hours ago, GeeeKaay said: Hi, I installed the Domotz agent on my DS918+ a few days ago. Installation was successful; the agent started running; my devices were discovered; and I could access the Domotz portal remotely. My initial impression was that this was an impressive service and I was keen to subscribe as a home user. Unfortunately, I've run into trouble. First, the agent stopped running without any reason. I was able to run the agent again. It stopped running again after a few hours, and now I can't start the agent. Can anyone offer troubleshooting suggestions/assistance. Thanks in advance. A few weeks ago we submitted a new package to Synology team. We have a newer Agent package that may work better on this latest version of DSM, and it is for the architecture used by DS918+ (Apollolake). Please uninstall the current package and install the following package manually:https://s3-eu-west-1.amazonaws.com/domotz-temporary/syno/domotz-syno-apollolake-6.1-2.4.3-2.3.1-b001-0064.spkLet me know if you still have problems after installing the latest package. Quote Share this post Link to post Share on other sites
GeeeKaay 0 Report post Posted April 5 Thanks for the speedy support! Are there instructions for manual installation on a Synology box? I figured out how to install the package. I'll monitor the situation and update you on the forum. Thanks again. Quote Share this post Link to post Share on other sites
Acapiporla 0 Report post Posted May 12 Hi, I have same problem with Synology DS918+ and domotz 2.1.5. I can't download this S3 link Quote Share this post Link to post Share on other sites
Giancarlo 30 Report post Posted May 13 On 5/11/2019 at 11:46 PM, Acapiporla said: Hi, I have same problem with Synology DS918+ and domotz 2.1.5. I can't download this S3 link There is a newer version of the package for Apollolake architecture: https://s3-eu-west-1.amazonaws.com/domotz-temporary/syno/domotz-syno-apollolake-6.1-2.4.5-b002-0004.spk there will also be another one very shortly. We will submit again to the Synology store and hopefully they will get on the store soon. Quote Share this post Link to post Share on other sites
