Cannot configure the agent on Domotz Boxes

[HouseofGustoPro]

I have purchased two Domotz Boxes recently.

When I try to configure them using Android App app launches web interface over the 3000 port and keeps waiting at the ""Please wait...Retrieving info..." prompt forever.

When I use local network provisioning they arrive at the http://agent's-IP:3000/#/restricted page and give the error "Can't connect to the server"

My fiber modem does not have any security measures configured and the local network is rock solid.

I have tried to provison both boxes many times without success.

I have contacted with the support but the response takes forever.

Did anybody experience same situation? What can I do?

Thank you.